Alexandria Payne
Frankfort,KY
Summary
Versatile Assistant General Manager with 3 months of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities.
Overview
12
12
years of professional experience
Work History
General Manager
Panera Bread
10.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
Panera Bread
07.2022 - 10.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Create training schedules for new hires and keep track of base track.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Ordering precise quantities of product to ensure product availability.
- Managing food cost such as inventory.
- Overseeing the different channels such as Drive thru, catering, curbside, rapid and delivery. Utilizing cafe health diagnostic to coach and praise.
Catering Lead
Panera Bread
10.2012 - 11.2020
- Monitored food preparation, production and plating for quality control.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Controlled food costs and managed inventory.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
BA - Business Management
Kentucky State University
Frankfort, KY12.2011
Skills
- Problem Anticipation and Resolution
- Hiring and Onboarding
- Labor and Food Cost Control
- Money Handling
Girls basketball coach
Coached middle school basketball for 8 years, started out volunteering for 1 year. 6th grade head coach for 2 years, 7th grade head coach for 2 years, ran the middle school program for 3 years. Going on 9 years coach high school girls basketball at Western Hills. Started out as the freshman coach for 7 years, JV coach for 2 years and varsity assistant coach currently. Ran summer basketball camps and summer AAU team (boys and girls).
Timeline
General Manager
Panera Bread
10.2022 - Current
Assistant General Manager
Panera Bread
07.2022 - 10.2022
Catering Lead
Panera Bread
10.2012 - 11.2020
BA - Business Management
Kentucky State University