Alexandria Perez
Conroe,TX
Summary
Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Solutions Specialist
Venmo
05.2021 - Current
- Manage a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Increased client retention through personalized attention and proactive problemsolving.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Radiology Scheduler
Simonmed Imaging
01.2018 - 01.2021
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
Independent Contractor
Worldwide Transportation Company
04.2016 - 10.2017
- Operated as an independent contractor for worldwide transportation company
- Ensured customers arrived safely and timely to their desired destination while building relationships
- Maintained a five star rating while accomplishing over 2,000 trips.
Education
High School Diploma -
Williams Field High School
Higley, AZ05.2009
Skills
- Expert in multi tasking and building relationships with clients with over 10 years of experience in the customer service field Soft skills include problem solving, adaptability to revolving changes, and teamwork
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
References
Breanna Chamerski (Former Supervisor at PayPal) Cell: 480-251-7710
Email: Bchamerski@paypal.com
Matthew Couch (Former Supervisor at Venmo)
Cell: 480-274-9351
Email: Mcouch@paypal.com
Timeline
Customer Solutions Specialist
Venmo
05.2021 - Current
Radiology Scheduler
Simonmed Imaging
01.2018 - 01.2021
Independent Contractor
Worldwide Transportation Company
04.2016 - 10.2017
High School Diploma -
Williams Field High School
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