Alexandria Perrin
Camarillo,California
Summary
Proven track record of delivering exceptional customer service in fast-paced environments while maintaining high level of accuracy and efficiency. Skilled at managing multiple tables, taking orders, and ensuring timely delivery of food and beverages, leading to increased customer satisfaction and repeat business. Conscientious worker with strong work ethic, focused on completing tasks quickly and with minimal errors.
Overview
5
5
years of professional experience
Work History
GENERAL MANAGER
Blvd Brgr Co.
12.2023 - 08.2024
- Successfully managed a team of 10+ employees, ensuring high levels of customer service and food quality.
- Initiated process improvements throughout the organization leading to increased efficiency.
- Facilitated regular meetings with staff to review goals, discuss challenges, and provide feedback.
SERVER
Finney's Crafthouse
01.2023 - 11.2023
- Provided exemplary customer service by anticipating guest needs, taking accurate orders and delivering hot food promptly.
- Continuously updated knowledge of current menu items, preparation techniques and pricing information.
- Built positive relationships with customers through attentive listening, friendly conversation and genuine interest in their dining experience.
SHIFT LEAD
Blvd Brgr Co.
07.2022 - 11.2023
- Trained new hires on proper serving etiquette, menu items, and safety procedures.
- Utilized effective problem solving techniques to resolve customer complaints quickly and fairly.
- Memorized frequent customer preferences to build relationships and loyalty.
BARTENDER
Red Lobster
05.2021 - 07.2022
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
HEAD SERVER
Red Lobster
06.2019 - 05.2021
- Trained new staff on restaurant policies, procedures, safety protocols, and POS system operations.
- Assigned tasks and monitored performance of servers.
- Efficiently managed large groups of diners during peak hours without compromising on quality of service.
Education
B.S. - PUBLIC HEALTH
California State University, Northridge
05.2025
Skills
- Exceptional Communication
- Reliability
- Adaptability
- Customer Service
- Aloha POS
- Toast POS
Timeline
GENERAL MANAGER
Blvd Brgr Co.
12.2023 - 08.2024
SERVER
Finney's Crafthouse
01.2023 - 11.2023
SHIFT LEAD
Blvd Brgr Co.
07.2022 - 11.2023
BARTENDER
Red Lobster
05.2021 - 07.2022
HEAD SERVER
Red Lobster
06.2019 - 05.2021
B.S. - PUBLIC HEALTH
California State University, Northridge
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