Alexandria Peters

Assisted visitors with inquiries and managed incoming phone calls. Identified purpose of calls and nature of visitor questions. Directed visitors and business matters to appropriate government office personnel.

Evaluated office equipment and printing services to determine necessary repairs and supplies.

Coordinated room reservations for meetings at NSWCPCD.

Directed management of office electronic calendars, ensuring efficient meeting schedules and event planning.

Oversaw record-keeping, file management, and statistical data analysis operations.

Oversaw population and tracking of official documents to ensure compliance with government formatting standards.

Leveraged Microsoft Outlook to manage email communications, ensuring clear identification as contractors in signature block.

Streamlined compilation and organization of monthly office reports for management review.

Facilitated office meetings to gather insights on operational requirements and upcoming events.

Facilitated documentation and management of meeting minutes to streamline project and program administration.

Input data into NSW PCD procurement request form (PRF). Assisted contractor personnel with PRF access and training within 30 days post-contract award.

Assisted in organizing government travel and completing defense travel system documentation. Supported training operations by preparing travel orders and visit request forms. Entered data into necessary systems and provided account information for travel status reporting. Forwarded security clearance and visit request documentation to appropriate offices.

Assisted in creating and organizing filing systems. Supported documentation filing and maintained office filing systems.

Oversaw receipt and distribution of incoming correspondence to facilitate prompt communication.

Edited outgoing correspondence and reports to enhance clarity, grammar, and punctuation. Assisted in preparing documents such as memos and briefings using Microsoft Office to support daily office operations.

Assisted in drafting routine correspondence, including memoranda and reports. Supported development of complex documents, such as white papers, in accordance with SECNAV M-5216.5 standards. Utilized Microsoft Office products to format documents related to office activities.

Oversaw and enhanced understanding of procedural requirements for processing travel vouchers.

Coordinated travel arrangements for team members. Organized plans for large-scale conferences.

Managed organization and coordination of maintenance and preparation of information for budget reports.

Optimized clerical workflows to elevate operational efficiency across office and subordinate locations.

Oversaw maintenance of existing databases, ensuring accuracy through thorough data research and collection.

Exhibited expertise in Microsoft Office Suite, encompassing Word, Excel, PowerPoint, and Project.

Managed archiving of official records in accordance with SECNAV M-5210.1 CH-1 Records Management Manual.

Oversaw office communications to ensure seamless information flow among team members.

Assisted teams in implementing ERP systems to streamline operations. Supported users in navigating ERP software for improved efficiency. Collaborated with departments to gather requirements for system enhancements.

• Checked patients in and out for appointments and collected co-payments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Processed patient payments and scanned identification and insurance cards.
• Protected patients by observing strict HIPAA guidelines.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Took messages from patients and promptly relayed to appropriate staff.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Straightened up waiting room to maintain neat and organized space.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Informed patients of financial responsibilities prior to rendering services.
• Conducted patient intake interviews to collect medical information and insurance details.
• Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
• Trained new staff on office procedures, insurance processes and medical terminology.
• Applied knowledge of medical terminology and insurance processes to support office administration productivity.

• Performed preliminary physical tests to accurately record results in patient history summary.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Scheduled appointments for patients via phone and in person.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Educated patients about medications, procedures and physician's instructions.
• Organized charts, documents and supplies to maintain team productivity.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Measured vital signs and took medical histories to prepare patients for examination.
• Cleaned and maintained medical equipment following procedures and standards.
• Documented notes during patient visits.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Incorporated outside records into charts and EHR.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

• Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
• Supervised cleaning staff and coordinated equipment maintenance activities.
• Performed data entry and processing into system databases and troubleshoot minor computer issues.
• Maintained and managed filing, chart keeping and organizational systems for practice.
• Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
• Organized and maintained documents, files and records.
• Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
• Monitored office supplies to replenish needed inventory before depletion.
• Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
• Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
• Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
• Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
• Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Pitched in to help with office tasks during busy periods and staff absences.
• Worked with management team to improve workflows and eliminate unnecessary tasks.

• Implemented community outreach and engagement plan to reach vulnerable communities.
• Developed engagement and outreach metrics to solicit community engagement.
• Conducted interviews with people from target populations to listen to concerns and amplify the group's voice.
• Collaborated with community-based organizations and key stakeholders to address community initiatives.
• Planned and managed different community meetings, public forums, and outreach events.
• Constructed work plans to form support committees, consisting of friends, family, neighbors, and co-workers.
• Raised funds, organized and conducted meetings, engaged with and listened to marginalized populations, and uncovered previously unavailable resources.

• Helped customers navigate the store, complete sales, and process returns.
• Created great customer experiences through personalized sales support.
• Handled stressful situations professionally and multitasked with ease.
• Maintained a calm demeanor and professional attitude while adhering to company standards.
• Adapted to changing priorities and unexpected situations.
• Processed credit card payments and accurately handled cash.
• Used feedback from customers and personal observations to better capitalize on sales opportunities.
• Worked independently but within a team environment.
• Lifted, pushed, and pulled up to 25 pounds regularly.
• Explained promotions and special offers to customers.
• Accomplished multiple tasks in a fast-paced environment.
• Quickly and efficiently processed payments and made accurate change.
• Managed multiple tasks simultaneously to meet deadlines.

• Enhanced bar reputation by developing signature cocktails and seasonal specials.
• Drove customer satisfaction with expertly-crafted drinks, craft beers, and broad wine selections.
• Leveraged craft beer and cocktail knowledge to make informed recommendations.
• Engaged guests with warm conversation, built bar loyalty, and encouraged repeat business.
• Increased the bar's profile by developing signature cocktails.
• Minimized errors by keeping up with every customer's preferences and current tab.
• Prepared cocktails for customers using exact recipes combined with personal flair.
• Operated POS systems and managed bar tabs.
• Secured liquor properly before, during, and at end of shift.
• Checked ID prior to serving alcohol in compliance with state and federal laws.
• Refused service to customers in impaired condition.

• Organized efficient, easily accessible file system for digital and physical records.
• Updated databases with latest project, financial and customer information.
• Kept business finances current and accurate by inputting new transactions and reconciling accounts.
• Greeted people upon arrival and provided directions to specific destinations.
• Maintained office security standards, checking in guests and issuing badges.
• Took on additional administrative tasks and clerical support.
• Collected payments for services and updated accounts to reflect new balances.
• Kept office appearance and front desk clean and orderly.
• Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.

• Taught color, shape, number, and letter recognition.
• Educated children on colors, shapes and numbers.
• Adapted teaching methods and instructional materials to meet students' varying needs and interests.
• Taught children to take care of personal needs, manage outerwear and wash hands.
• Maintained welcoming and nurturing spaces with well-organized classroom stations and materials.
• Balanced schedules to include instruction, demonstration and quiet periods.
• Helped children explore new ideas and concepts through hands-on learning.
• Supervised children during activities to maintain safety and wellbeing.
• Assisted children with task and activity completion, while allowing them to navigate challenges independently first.
• Adhered to state and federal standards for daycare environment and curriculum.
• Monitored children's progress and challenges and discussed with parents and caregivers to foster open communication.
• Applied knowledge of early childhood development to evaluate student learning needs and promote growth.
• Developed emergency response plans and posted all necessary safety and evacuation information.
• Encouraged self-esteem, independence, and respect through positive role-modeling.