Alexandria Phifer
Garner,NC
Summary
Highly-motivated and outgoing Entrepreneur with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal, and communication skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FLORAL ASSISTANT/RECEPTIONIST
COVENANT CREATIONS FLOWERS
Durham, NC
02.2014 - 02.2024
- Greeted and welcomed guests in person and on the phone, collecting orders for customers, ensuring all questions have been answered with accurate information
- Organized floral arrangements in the store's display cases.
- Maintained records of flower inventory, ordering, and pricing information.
- Processed customer orders accurately and efficiently.
- Ensured freshness of all flowers by regularly checking quality and replacing wilted or expired items.
- Provided advice to customers on flower types, colors, and combinations that best suit their needs.
- Created custom bouquets for weddings, funerals, anniversaries, birthdays.
- Assisted with designing centerpieces for corporate events or other functions as requested.
PLANT CARE SPECIALIST
Ambius
Raleigh, NC
01.2023 - 02.2024
- Responsible for servicing and maintaining interior and exterior plants at various corporate and commercial locations per assigned route
- Communicating directly with clients to coordinate scheduling and maintenance of plants, as well as discussing potential design layout plans and preferred plants for the locations
- Scheduling and organizing replacement plants for each account as needed, and making sure to keep plants on rotation to maintain a healthy appearance
- Scoping out and determining the most convenient way to gain access inside/through corporate buildings as well as finding an appropriate water source for equipment.
GREENHOUSE WORKER/HORTICULTURIST
Logan's Trading Company
Raleigh, NC
10.2021 - 12.2022
- Self taught horticulturist with over 5 years of experience in a wide variety of greenhouse plants, outdoor perennials, annuals, herbs and vegetables
- Assist in maintenance of greenhouse duties including: watering and cleaning plants, pruning, fertilizing, treating with mild pest control as needed, monitoring temperature and humidity levels to ensure plants are receiving optimal care
- Assess soil quality for potting and repotting a variety of plants and staking for support
- Provide customers with a unique shopping experience by customizing orchid arrangements as well as live houseplant arrangements, and repotting services
- Maintain the presentation of the perennial and annual plants/help answer all questions asked by customers
- Assist customers in identifying and treating various plant varieties/offer growth and care instructions
- Handle in-person and telephone customer queries in a courteous and accurate fashion.
FLORAL ASSISTANT
Atlantic Gardening Company
Raleigh, NC
01.2021 - 06.2021
- Assisted customers with selecting and purchasing flowers for special occasions.
- Organized floral arrangements in the store's display cases.
- Processed customer orders accurately and efficiently.
- Maintained records of flower inventory, ordering, and pricing information.
- Provided advice to customers on flower types, colors, and combinations that best suit their needs.
- Created custom bouquets for weddings, funerals, anniversaries, birthdays.
- Unpacked boxes of fresh cut flowers from wholesalers and suppliers and stored them properly according to type and species.
- Set up displays in the store window promoting seasonal products or special offers.
- Assisted with designing centerpieces for corporate events or other functions as requested.
- Operated cash register during peak hours while providing excellent customer service.
- Trained new staff members on proper techniques for assembling bouquets and arrangements.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Responsible for processing flowers, designing floral arrangements, managing inventory, shop layout and organization
FRONT DESK RECEPTIONIST
Von Kekel Salon
Raleigh, NC
08.2020 - 12.2020
- Managed the booking and confirmation of all appointments across two locations, professionally receiving and greeting all guests, attending to their needs, and receiving multiple commendations for exceptional customer service
- Assisted guests in giving product recommendations based on trained knowledge both in store and via phone
- Managed daily tasks such as restocking and sanitizing individual stations, organizing product shelves, and tracking inventory.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
HOSTESS/BACK WAIT
Gravy Italian Kitchen
Raleigh, NC
08.2018 - 02.2019
- Greeted guests professionally, managing the distribution of guests to optimize the flow of the restaurant
- Booked reservations, managed confirmation calls, and arranged takeout orders for lunch and dinner
- Cleaned and sanitized tables promptly, ensuring used dishes were transported back to a dish washing area to be cleaned
- Carried meals from expo line to tables and assisted with any other requests guests might have.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Provided excellent customer service by addressing customer needs promptly.
CREW MEMBER
Trader Joes
Raleigh, NC
09.2014 - 05.2018
- Responsible for professionally greeting guests, providing them assistance with locating items around the store, checking out orders at the cash register, and bagging their groceries in a neat and organized fashion
- Assisted in the managing of inventory by writing inventory orders for the Vitamin section of the store, unloading the supply truck on delivery days, stocking shelves, and disposing of packaging waste.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
BAKERY TEAM MEMBER
Whole Foods Bakery
Raleigh, NC
06.2016 - 10.2016
- Greeted guests with professionalism and enthusiasm, taking orders and managing transactions
- Prepared and packaged baked goods, decorated cupcakes and pastries, and kept track and inventoried all food waste daily
- Trained new team members in the proper procedures for daily operations.
- Received orders from customers and fulfilled them accurately.
- Prepared doughs, batters, fillings, icings and other bakery items according to recipes.
- Operated ovens, mixers, grinders and other equipment to bake goods.
- Decorated cakes with icing, writing messages as requested by customers.
- Stocked shelves with freshly-baked goods while rotating older items to the front of the display case.
- Assisted in training new team members in bakery operations.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
HOSTESS
Herons Restaurant at The Umstead hotel and spa
Cary, NC
09.2015 - 06.2016
- Greeted guests in a professional manner, maintaining a positive attitude and being sympathetic to guests in any situation
- Booked reservations, managed confirmation calls, and assisted servers with duties such as set-up and break-down.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Provided excellent customer service by addressing customer needs promptly.
- Assisted servers in bussing tables when needed during busy periods.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Stayed attentive to server availability and table turnover to quickly seat guests.
TEAM LEADER
Chick-Fil-A
Raleigh, NC
02.2011 - 02.2014
- Charged with training new team members and supervising the work center, optimizing the workflow in the location
- Quality and Customer Satisfaction Team Member, responsible for supervising customer service and ensuring satisfaction
- Responsible for Food Inventory, restocking, and monitoring waste products.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
Education
PPN Coach - Pre And Post Natal Fitness And Nutrition
American Fitness Professionals & Associates
Manahawkin, NJ03-2019
High School Diploma -
The Witness Academy
Durham, NCSkills
- Leadership
- Time Management
- Sales
- Communication
- Customer Service
- Critical thinking
- Hospitality Management
- Floral Design
- Interior Design
- Creativity
- Horticulture Knowledge
- Adaptability
- Problem Solving
- Money Handling
- Portfolio Development
- Client Consultations
Certification
- Pre and Post Natal Fitness and Nutrition
- CPR
- First Aid
Timeline
PLANT CARE SPECIALIST
Ambius
01.2023 - 02.2024
GREENHOUSE WORKER/HORTICULTURIST
Logan's Trading Company
10.2021 - 12.2022
FLORAL ASSISTANT
Atlantic Gardening Company
01.2021 - 06.2021
FRONT DESK RECEPTIONIST
Von Kekel Salon
08.2020 - 12.2020
HOSTESS/BACK WAIT
Gravy Italian Kitchen
08.2018 - 02.2019
BAKERY TEAM MEMBER
Whole Foods Bakery
06.2016 - 10.2016
HOSTESS
Herons Restaurant at The Umstead hotel and spa
09.2015 - 06.2016
CREW MEMBER
Trader Joes
09.2014 - 05.2018
FLORAL ASSISTANT/RECEPTIONIST
COVENANT CREATIONS FLOWERS
02.2014 - 02.2024
TEAM LEADER
Chick-Fil-A
02.2011 - 02.2014
PPN Coach - Pre And Post Natal Fitness And Nutrition
American Fitness Professionals & Associates
High School Diploma -
The Witness Academy