ALEXANDRIA PHILLIPS
South Holland,IL
Summary
Motivated professional offering efficiency in all areas while adding value to any organization in need of great collaboration, interpersonal and multitasking abilities. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Child Welfare Supervisor
Lawrence Hall Youth Services
09.2023 - Current
- Provided guidance and supervision to staff members in the conduct of safety, risk, and needs assessments for children and families served.
- Served as a liaison between agency leadership and frontline staff, ensuring effective communication regarding policy updates, strategic initiatives, and other pertinent information.
- Conducted thorough evaluations of program effectiveness using data-driven approaches, identifying opportunities for continuous improvement.
- Participated in ongoing professional development opportunities to stay current on best practices and new developments in the field of child welfare.
- Managed complex cases requiring intensive intervention strategies while maintaining a focus on safety and permanency planning for children involved.
- Advocated for needed resources within the organization and community at large to enhance service delivery options for children and families experiencing complex challenges.
- Enhanced team collaboration through regular communication, case consultations, and sharing of resources.
- Facilitated cross-agency collaboration to ensure comprehensive support for children and families involved in multiple systems.
- Implemented new policies and procedures in alignment with federal and state regulations, promoting adherence to best practices in child welfare services provision.
- Improved child welfare outcomes by implementing evidence-based practices and providing ongoing staff training.
- Promoted a positive work environment through recognition of staff accomplishments, team-building activities, and open communication channels.
Assessments and Referral Clinician
Ingalls Memorial Hospital
07.2023 - Current
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.
- Collaborated with primary healthcare providers to ensure seamless integration of mental health services into overall patient care plans.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
CHILD PROTECTION SPECIALIST
Department of Children and Family Services
10.2017 - Current
- Answered and investigated reports of abuse or neglect
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations
- Interviewed clients individually and in groups to assess situations, capabilities and problems
- Prepares investigation reports for assessing validity of reports of allegations; completes forms authorizing payment for services provided to clients; prepares other statistical and narrative reports, which include documentation in the Statewide Automated Child Welfare Information System; completes service assessments and opens case records
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case
- Receives and investigates reports of alleged child abuse/neglect within mandated time limits; assesses immediate safety of children and initiates appropriate levels of child protection needed; drives to conduct home evaluations, observing family situations relating to allegations of child abuse/neglect;
FAMILY SUPPORT SPECIALIST
Children Home and Aid
11.2013 - 01.2016
- Providing therapeutic and emotional support to families
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success
- Developing a plan which outlines and addresses families concerns and priorities
- Assisted in services for children and families (Medicaid, school services, therapies, medical services, community programs)
- Coordinating with community sites the recruitment, selection, eligibility, enrollment, and attendance of children and families
- The coordination of community resources, family engagement, fostering family-child relationships, establishing family partnerships and ensuring shared governance practices at the sites
- Monitors Health Screening/Assessment, Dental Examination, and current Certificate of Immunization is maintained assessing child development in partnership with families.
PROGRAM COORDINATOR
Mothers Touch Child Development
03.2011 - 11.2013
- Scheduled and developed program activities in accordance with program needs
- Partnered with the Chicago Public School's prevention initiative program
- Logged program activities and maintained official station records for internal use and government review
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets
- Maintain and manage all children's files and enters data into web-based tracking system
- Manage staff, conduct staff meetings, support staff in their work, and ensure center rules are followed at all times staff
- Identify social and emotional needs of families through direct contact, teacher reports, and child observations and provide support through referrals.
CASE MANAGER
Gilead Behavorial Health Services
08.2012 - 05.2013
- Individual and Group Counseling
- Intake assessments
- Developing treatment plans
- Facilitating youth groups in CPS
- Supported individuals by facilitating weekly group sessions.
FAMILY ENGAGEMENT COORDINATOR
Hospice of North Alabama
12.2008 - 12.2010
- Provide Patients with supportive instruction and counseling to family
- Assisted in coping with difficult socioeconomic situations which may threaten health status
- Made appropriate social agency referrals
- Provided compassionate end of life care designed to meet the physical, psychological, and spiritual needs of the patient and family, enabling them to experience life and death with grace and dignity.
Education
Master of Social Work - Social Work
Chicago State University
Chicago, IL05.2013
Bachelor of Arts - Social Work
Alabama A & M University
Normal, AL12.2010
Skills
- Recordkeeping
- Community Referrals
- License Social Worker
- Critical Thinking
- Conflict Resolution
- Microsoft Office
- Family Improvement Plans
- Investigations Coordination
- Report Writing
- Certified in CPR/AED
- Client Needs Assessments
- Written and verbal communication
Certification
- Licensed Social Worker
Timeline
Child Welfare Supervisor
Lawrence Hall Youth Services
09.2023 - Current
Assessments and Referral Clinician
Ingalls Memorial Hospital
07.2023 - Current
CHILD PROTECTION SPECIALIST
Department of Children and Family Services
10.2017 - Current
FAMILY SUPPORT SPECIALIST
Children Home and Aid
11.2013 - 01.2016
CASE MANAGER
Gilead Behavorial Health Services
08.2012 - 05.2013
PROGRAM COORDINATOR
Mothers Touch Child Development
03.2011 - 11.2013
FAMILY ENGAGEMENT COORDINATOR
Hospice of North Alabama
12.2008 - 12.2010
Master of Social Work - Social Work
Chicago State University
Bachelor of Arts - Social Work
Alabama A & M University
- Licensed Social Worker
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