Alexandria Polanco
Summary
Bilingual experienced healthcare Front Desk Receptionist with excellent communication skills, registered for the Master's of Social Worker Program at Lehman College. Interested in sharpening and utilizing my skills in the healthcare insurance and reception field. Proficient in all Microsoft and basic computer programs. Reliable, organized, and energetic, about creating collaborative working relationships. Pleasant personality coupled with talents in healthcare customer service, insurance verification and authorization, cash handling, and office management. Outgoing when greeting and communicating with others to maintain a positive working atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Community Rehab
02.2023 - 07.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Verified patient insurance; commercial, Medicaid, Medicare, No-Fault, and Workers Comp to ensure eligibility, benefits, and referall/authorization obtained updated.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed clerical duties and tasks for clinic administration.
- Obtained payments from patients and scanned identification and insurance cards.
Babysitter
Baby Dreamers
01.2019 - 08.2021
- Supervised and cared for children of various ages (2 to 12) and assisted with feeding, dressing, and directing activities.
- Played games, worked on puzzles, and read books to young children.
- Read stories and promoted early learning literacy.
- Communicated positively with children and guardians.
- Balanced scheduled to promote optimal rest, play, and educational periods.
- Helped older children with homework, projects, and chores.
- Communicated with children's parents/guardians about daily activities, behaviors, and related issues.
- Prepared healthy, age-appropriate snacks and meals.
Education
Master's - Social Work
Lehman College of The City University of New York
The Bronx, NY05.2029
Skills
- Front Desk Operations
- Health Insurance Industry Knowledge
- Insurance Eligibility, Benefit, and Authorization Knowledge
- Complex Problem-Solving
- Critical Thinking
- Administrative Skills
- Sensitive Information Handling
- Scheduling Management
- Team Collaboration
- Microsoft Windows
- Customer Service
- Excellent Verbal and Written Communication
Timeline
Front Desk Receptionist
Community Rehab
02.2023 - 07.2023
Babysitter
Baby Dreamers
01.2019 - 08.2021
Master's - Social Work
Lehman College of The City University of New York