Alexandria Polanco
Temple,TX
Summary
Organized Health Unit Coordinator with 7 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting. Highly skilled and enthusiastic professional with more than 7 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Patient Care Tech/Health Unit Coordinator
Baylor Scott And White Health
05.2016 - Current
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Responded to patient call lights to expedite appropriate follow-through.
- Communicated with patients, ensuring that medical information was kept private.
- Assisted with processing patient admissions, transfers and discharges.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Developed policies and procedures for effective pharmacy management.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided care for 36-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Provided care for 36-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Successfully negotiated client contract renewals to create increased revenue.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Provided concierge service to assist patients and families and direct them to available resources.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
Education
High School Diploma -
Killeen High School
Killeen, TXSkills
- Process improvement strategies
- Supply Restocking
- Process Implementation
- Employee Performance Evaluations
- Basic Life Support for Health Care Providers (BLS)
- Regulatory Requirements
Timeline
Patient Care Tech/Health Unit Coordinator
Baylor Scott And White Health
05.2016 - Current
High School Diploma -
Killeen High School
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