Summary
Overview
Work History
Education
Skills
Timeline
Barista
Alexandria Prevatte

Alexandria Prevatte

Suamico,WI

Summary

Dynamic Bakery Department Manager at Skogen's Festival Foods with expertise in cost control and employee engagement. Proven track record of enhancing customer satisfaction through innovative cake designs and effective team leadership. Skilled in food safety oversight and fostering collaboration, resulting in improved morale and productivity within the department.

Overview

19
19
years of professional experience

Work History

Bakery Department Manager

Skogen's Festival Foods
11.2023 - Current
  • Established strong vendor relationships for reliable supply chain management and effective cost negotiation.
  • Boosted employee morale with regular recognition programs, resulting in improved teamwork and higher overall job satisfaction rates within the department.
  • Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
  • Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
  • Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
  • Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
  • Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
  • Optimized the bakery''s workflow by regularly evaluating and updating equipment and processes, resulting in increased efficiency and productivity.
  • Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Trained new bakery staff on company policies and Fresh OS system use to maximize job satisfaction, expertise, and team performance.
  • Established performance goals and empowered bakers to exceed targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Bakery Department Assistant Manager

Skogen's Festival Foods
01.2023 - 11.2023
  • Maintained strict compliance with company protocols for handling sensitive information.
  • Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
  • Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
  • Collaborated with other departments to facilitate cross-functional projects for improved results.
  • Supported staff members through timely completion of administrative tasks, increasing overall productivity.
  • Maintained accurate records and databases, contributing to an organized department environment.
  • Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
  • Organized files both physically and electronically, improving document accessibility for all team members.
  • Monitored inventory of departmental supplies and replenished items to enable normal operations.
  • Reviewed invoices for accuracy before approval submission, ensuring funds are allocated properly.
  • Typed and distributed correspondence to internal and external partners to maintain good communications flow.
  • Streamlined office processes by implementing efficient organizational systems and procedures.
  • Delivered regular updates on department progress through well-prepared presentations and reports, keeping higher-ups informed of ongoing activities.
  • Assisted in managing schedules for senior team members which led to better time utilization across multiple projects.
  • Enhanced department communication with timely responses to inquiries and effective correspondence management.
  • Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
  • Simplified onboarding process for new hires by developing comprehensive training materials and schedules.
  • Supported department head by managing complex schedules, enabling more efficient use of executive time.
  • Increased meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed and focused.
  • Fostered stronger inter-departmental collaboration, coordinating joint meetings to align on shared objectives and strategies.
  • Increased team productivity by providing administrative support, including document preparation and meeting coordination.
  • Increased customer service success rates by quickly resolving issues.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Lead Cake Decorator

Skogen's Festival Foods
11.2022 - 01.2023
  • Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
  • Maintained high standards of cleanliness in the workspace, adhering to food safety regulations.
  • Implemented eye-catching designs to drive sales growth.
  • Enhanced workflow by distributing tasks according to team members' capabilities and current workload.
  • Provided valuable input during menu development sessions aimed at introducing new dessert items complementing the bakery''s existing range of offerings.
  • Consistently met tight deadlines for special orders, ensuring customer satisfaction and repeat business.
  • Managed inventory of decorating supplies, ensuring timely replenishment and minimizing downtime.
  • Refreshed offerings to blend modern styles with enduring classic designs.
  • Developed strong relationships with clients through excellent communication and attention to detail.
  • Mentored junior decorators, fostering a positive work environment and promoting professional growth.
  • Collaborated with team members to develop new techniques and decoration styles, improving overall quality.
  • Organized weekly staff meetings to discuss upcoming projects, share best practices, and address any concerns or challenges.
  • Contributed to enhanced teamwork by actively participating in cross-training initiatives within the bakery department.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Managed material inventory and ordered new materials when needed.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Packaged and priced each product according to company pricing procedures.
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
  • Followed food safety standards when handling ingredients.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Trained new employees on bakery methods and procedures.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Replenished bakery items in display cases.

Child Watch Staff Attendant

YMCA Daycare
05.2022 - 11.2022
  • Provided basic first aid treatment for minor injuries sustained during playtime while also adhering to proper procedures for reporting incidents according to facility policies.
  • Reduced incidents of conflict among children by modeling effective problem-solving techniques and teaching them how to express themselves respectfully.
  • Improved the overall childcare experience for families by providing attentive support, addressing concerns promptly, and offering helpful resources.
  • Supported language development in young children through age-appropriate storytelling sessions, singalongs, and engaging conversations throughout the day.
  • Provided proactive assistance to fellow staff members during peak hours or when additional support was required for special events or outings.
  • Increased parent satisfaction by maintaining open lines of communication and providing regular updates on their child''s progress during their time in care.
  • Enhanced child safety by implementing strict supervision protocols and maintaining a clean, organized play area.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Provided emotional support and guidance to children during difficult times.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.

Homemaker

Not Applicable
01.2020 - 05.2022

Cake Decorator

Skogen's Festival Foods
09.2017 - 12.2019

Lead Cake Decorator

Skogen's Festival Foods
11.2015 - 09.2017

Education

Associate Degree - Science of Baking And Pastry

Culinary Institute of Charleston
Charleston, SC
06.2013

Associate Degree - Business Management

Horry-Georgetown Technical College
Conway, SC
06.2011

Skills

  • Sanitation procedures
  • Health and safety regulations
  • Store layout
  • Merchandising
  • Bakery operations
  • Employee engagement
  • Icing techniques
  • Supervisory experience
  • Employee scheduling
  • Supply ordering
  • Recipe development
  • Order management
  • Commercial production
  • New recipe testing
  • Display upkeep
  • Proficient in cake decorating
  • Food quality standards
  • Baking supervision
  • Food safety oversight
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Employee training
  • Recruitment and hiring
  • Team development

Timeline

Bakery Department Manager

Skogen's Festival Foods
11.2023 - Current

Bakery Department Assistant Manager

Skogen's Festival Foods
01.2023 - 11.2023

Lead Cake Decorator

Skogen's Festival Foods
11.2022 - 01.2023

Child Watch Staff Attendant

YMCA Daycare
05.2022 - 11.2022

Homemaker

Not Applicable
01.2020 - 05.2022

Cake Decorator

Skogen's Festival Foods
09.2017 - 12.2019

Lead Cake Decorator

Skogen's Festival Foods
11.2015 - 09.2017

Associate Degree - Science of Baking And Pastry

Culinary Institute of Charleston

Associate Degree - Business Management

Horry-Georgetown Technical College

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Alexandria Prevatte