Alexandria Price
Reno,NV
Summary
Dedicated Project Manager successful at work flow planning and staff retention strategies. Boosts productivity through innovative management and mentorship. Keen to apply new and emerging project organization techniques to increase overall performance.
Overview
19
19
years of professional experience
Work History
General Manager
Dominos Pizza
10.2005 - 04.2017
- As a General Manager of Domino’s responsible for the franchise location as a whole.
- Built and maintained a motivated team, overseeing day-to-day operations to maximize productivity in alignment with Domino's policies and standards. This included that all employee follow the Domino's code of conduct, maintaining proper uniform, upselling, everyday store operations
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management. This would include maintained our 5 star audits held by Dominos' cooperate inspector and county health inspector. General Managers are responsible for ensuring that the store passes all inspections through proper staff training, dominos standard delivery times, food safety regulations
- Complete all administrative documentation by completing daily, weekly and monthly reports. Such reports would include cost of labor, cost of food, short/over money totals, monthly gross number. Responsible to monitor food and labor costs and drive business growth. By performing a nightly food inventory and then weekly inventory, adjusting the food order cost and reflect for future ordering. Analyzing existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels. Maintaining a low food cost and low labor ensure that the store remain in the positive for business growth and achieve the million dollar club award for the year of 2016.
- General Managers are held to the highest expectation of performance and professionalism as they are the leaders of their team. General Manager set the tone and foundation in which a successful team thrives.'
- Cost, inventory and cash control, customer relations, staffing paperwork, food management, perfect image, store cleanliness, marketing profitability, training, attendance & punctuality, protection of company assets
- Operate all equipment, stock ingredients from deliver for daily use, prepare product, receive and process customer orders, complete inventory paperwork and generate inventory reports based off of entered food totals, complete required management training and job orientation including training all hired staff to the dominos required policy and procedure. On the job training and video training with staff during onboarding process, comprehend and give correct written instructions through discipline and corrective procedures, professionally communicate verbally with customers to upsell and drive sales by in person and phone.
- Calculate quickly and accurately all transactions that are between the customer, checking out delivery drivers end of the day totals, and all daily bank deposits. This includes resetting the store's drawers and tills and entering all cash into the system to reflect sales and projected numbers for the day, week and month.
- Compile all weekly reports including inventory, food cost, projected sales, and food vs. labor cost. Send all reports to franchisee's bookkeeper. Adjust schedule and food order for future week after analyzing all weekly reports.
Sales Operation Manager
Blockbuster Media
07.2009 - 05.2013
- Analyzed customer spending data and movie rentals to identify trends and opportunities for sales growth.
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits by upselling and promoting movie passes and rearranging product for eye catching interests
- Responsible for dealing with all customer's concerns and complaints in a timely and respectful manner
- Displayed enthusiasm and knowledge about the businesses' movies and media products. Provided guidance on product based on customer feedback. Appropriately suggested additional items to customers to increase sales to reach business goals and stores goals by upselling candy bundles, movie passes and PRP product.
- In charge maintaining the inventory for the store through the inventory reports that are generated from previous entered monthly inventory. Analyze inventory reports and number to properly manage monthly orders for candy, popcorn, and sodas to meet sales and promotional demands.
- Established rapport with customers and colleagues, fostering a collaborative work environment. Oversaw delegation of responsibilities for efficient workflow.
- Correctly calculated charges and collected payments as well as performed tell balancing at start of the day and handled nightly deposits. Maintained consistent accuracy in counting down and balancing end-of-day cash tells. Calculated any shorts /overages for the day before preparing and completing the day's deposit. Maintained and document all accurate records of daily totals in the store's system and reports log.
Technician IV
DMVRPM/DTE
07.2022 - Current
- Utilized strong instructional skills to design and deliver effective training programs for both the DMV Transformation Effort and DMV Agency.
- Managed project communication and training for releases, persona highlights, workstream snapshot, and DTE Outreach sessions. Led the DMV Transformation Efforts' Change Ambassador group to deliver updates on new system development in Salesforce.
- Conducted meeting with staff members regarding workflow processes and discuss project progress, goals and objectives. Capturing feedback and suggestions for a better system solution
- Analyzed survey results from participants regarding their satisfaction with training programs.
- Conducted outreach and training regarding the DTE to all offices in the agency
- Developed training materials and delivered training for the CED Case Management Release
- Draft, create and upload new training courses into SuccessFactors for the DMV agency. Designed and produced instructional materials, such as handouts, manuals, audiovisual aids, computer tutorials. Collaborated with subject matter experts to develop course content that meets industry standards. Designed training programs for employees in order to increase productivity.
- Point of contact for any mandatory training course concerns or issues. Compile reports for quarterly training tracking download. Created and maintained a database of employee training records.
- Assume additional responsibilities as needed to Employee Development and Training Team.
Activities Committee Chair/Event Coordinator
DMV
01.2023 - 01.2024
- Oversaw and coordinated the activities of committee members to ensure successful completion of tasks for the DMV's Holiday Party through fund raising and monthly events as the DMV's Activities Committee Chair and Event Coordinator.
- Monitored progress of projects, identified potential issues, and developed solutions to address them.
- Developed agendas for meetings with relevant topics and ensured they were discussed in a timely manner.
- Identified areas where additional resources or personnel would be beneficial in order to improve efficiency and effectiveness of the committee.
- All events and committee updates were communicated to leadership
- Monitored and coordinated team performance to meet annual budget targets
- Report Monthly stats and progress along with any venue and party updates. Reviewed reports submitted by staff members regarding ongoing projects or initiatives and provided feedback as needed.
- Schedule and coordinate with outside vendors such as DJ, photo booth, and hotel
- Development of all event’s program and signage
- Surveying DMV agency for future committee events and efforts, compiling results and reporting to management for future planning.
Technician IV
DMVFSD
03.2021 - 07.2022
- Conduct noncommercial driving skill tests including problem and high-risk drivers, drivers with disabilities, and/or non-English or limited English-speaking drivers
- Determine applicants’ ability to safely operate a vehicle, review test results with applicant, counsel drivers, refer drivers to driver improvement course, and apply restrictions to driver privilege when appropriate
- First line supervision, processing and issuing vehicle titles and registration, balancing, and maintaining office funds, and functioning as a subject matter in a specific program area
- Oversee the end of day appointments/standby driver reports, cover supervisor desk, answer technician questions as need, and enter sr22’s and clearance letters.
Technician III
DMVFSD
11.2019 - 03.2021
- Processing original and renewal driver licenses, instruction permits, and driver authorization cards for customers, collecting appropriate fees and fines, verifying documents are accurate in CARRS using State of Nevada policies, procedures, and laws
- Processing original and renewal vehicle registrations, titles, special plates and moving permits for customers, collecting appropriate fees and fines, verifying documents are accurate in CARRS using State of Nevada policies, procedures, and laws
- Maintain proper procedure while opening and closing camera capture station
- Verified all documents against the customers application for accuracy
- Have customers sign on signature pad and took customer's photo in accordance with facial recognition
- Organize the motor voters from daily transactions
- Check the documents for accuracy and run reports ensuring accuracy
- Enter data into CARRS system, scan all documents and record daily totals into spreadsheet
- Maintained information counter, preformed opening and closing procedures
- Verified all documents presented by customer
- Provide accurate information to the customer in the accordance of Nevada policy and procedure
- Enter customer into Matic system
- Provide any additional information or documents to customer
- On the job training to new hires for processing original and renewal driver’s license, instruction permits and driver authorization cards for customers, vehicle registrations, vehicle movement permits, titles and collecting appropriate fees, fines, and taxes
- Verifying all documents are accurate in CARRS using state of Nevada policies, procedures, and laws
- Opened and closed written testing
- Tested customer on vision test and making sure that DMV-002 was filled out and customer had valid documentation to test
- Processed fees for first time or retest
- Entered passing/failing scores into the CARRS system
- Processed customer for original, renewal or reinstatement of instruction permits or driver’s license.
Technician II
DMVFSD
11.2018 - 11.2019
- Processing original and renewal driver licenses, instruction permits, and driver authorization cards for customers, collecting appropriate fees and fines, verifying documents are accurate in CARRS using State of Nevada policies, procedures, and laws
- Processing original and renewal vehicle registrations, titles, special plates and moving permits for customers, collecting appropriate fees and fines, verifying documents are accurate in CARRS using State of Nevada policies, procedures, and laws
- Maintain proper procedure while opening and closing camera capture station
- Verified all documents against the customers application for accuracy
- Have customers sign on signature pad and took customer's photo in accordance with facial recognition
- Organize the motor voters from daily transactions
- Check the documents for accuracy and run reports ensuring accuracy
- Maintained information counter, preformed opening and closing procedures
- Verified all documents presented by customer
- Provide accurate information to the customer in the accordance of Nevada policy and procedure
- Enter customer into Matic system
- Provide any additional information or documents to customer
- On the job training to new hires for processing original and renewal driver’s license, instruction permits and driver authorization cards for customers, vehicle registrations, vehicle movement permits, titles and collecting appropriate fees, fines, and taxes
- Verifying all documents are accurate in CARRS using state of Nevada policies, procedures, and laws
- Opened and closed written testing
- Tested customer on vision test and making sure that DMV-002 was filled out and customer had valid documentation to test
- Processed fees for first time or retest
- Entered passing/failing scores into the CARRS system
- Processed customer for original, renewal or reinstatement of instruction permits or driver’s license.
Technician I
DMVFSD
11.2017 - 11.2018
- Processing original and renewal driver licenses, instruction permits, and driver authorization cards for customers, collecting appropriate fees and fines, verifying documents are accurate in CARRS using State of Nevada policies, procedures, and laws
- Processing original and renewal vehicle registrations, titles, special plates and moving permits for customers, collecting appropriate fees and fines, verifying documents are accurate in CARRS using State of Nevada policies, procedures, and laws
- Learned the proper procedure to open and close camera capture station
- Verified all documents against the customers application for accuracy
- Have customers sign on signature pad and took customer's photo in accordance with facial recognition
- Learned how to organize the motor voters from daily transactions
- Check the documents for accuracy and run reports ensuring accuracy
- Learned information counter, kiosk, opening and closing procedures
- Verified all documents presented by customer
- Provide accurate information to the customer in the accordance of Nevada policy and procedure
- Enter customer into Matic system
- Provide any additional information or documents to customer.
Education
Associated Degree - General Studies
TMCC
01.2015
High School Diploma -
Reed High School
01.2006
Skills
- Cost Control
- Scheduling
- Documentation Development
- Task & Process Management
- Project Control
- Training Development and Implementation
- Excellent Communication
Abilities
Detailed work plans, Follow guidelines, Recordkeeping, Professionalism, Accountable, Delegation, Take action, Own it, Organization, Coordinate, Research, Ability to administer large and complex projects, Revise, recommend, and implement program changes, Ability to motivate other to affective action, Coordinate diverse activities to ensure completion of projects, tasks and assignments
Software & Program Knowledge
- Confluence, Jira, NEATS, NV eLearn, Articulate 360, Powerpoint, Webex, Teams, Outlook, Canva, Smartsheet, Excel, Word, OneNote, Miro, Lucid chart, DMV CARRS, Salesforce Platform
Timeline
Activities Committee Chair/Event Coordinator
DMV
01.2023 - 01.2024
Technician IV
DMVRPM/DTE
07.2022 - Current
Technician IV
DMVFSD
03.2021 - 07.2022
Technician III
DMVFSD
11.2019 - 03.2021
Technician II
DMVFSD
11.2018 - 11.2019
Technician I
DMVFSD
11.2017 - 11.2018
Sales Operation Manager
Blockbuster Media
07.2009 - 05.2013
General Manager
Dominos Pizza
10.2005 - 04.2017
Associated Degree - General Studies
TMCC
High School Diploma -
Reed High School