Alexandria Pushkina
Pearland,TX
Summary
Experienced in delivering exceptional customer service and administrative excellence. Strong focus on providing top-notch clerical support and engaging with the public. Adept in efficiently managing calendars, scheduling appointments, performing accurate data entry, and effectively handling database administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Online Sales Manager
Big Cheese Emporium
12.2024 - Current
- Interviewed, hired and trained sales team members to establish sufficient phone coverage during holiday peak periods.
- Coordinated with logistics providers to streamline shipping processes, minimizing delivery times for enhanced customer satisfaction rates.
- Implemented inventory management systems to optimize stock levels, reducing out-of-stock instances and improving order fulfillment rates.
- Monitored online market trends and competitor activities to inform strategic decision-making processes for pricing adjustments and promotions.
- Trained new team members on company policies, procedures, and best practices for managing online sales operations successfully.
Data Entry/Image Review
TransCore
10.2021 - 09.2024
- View incoming images and enter correct information for billing
- Provided assistance to other projects when needed
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
Sales Associate
Dollar General
05.2021 - 09.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Hostess
The Toasted Yolk Cafe
04.2021 - 05.2021
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Seated patrons based on guest preferences and seating availability.
Self Employed
Rover.com
04.2019 - 01.2021
- Offer services in dog/cat boarding/daycare in my home
- Offer services in sitting and walking at clients houses
- All services consist of feeding, administering medications if necessary, and giving my clients pets ample amount of exercise whilst caring for them in or out of my home
Education
Certificate of Phlebotomy - Phlebotomy
Oquirrh Mountain Phlebotomy School LLC
Houston, TX02-2021
No Degree - Criminal Justice
Western Kentucky University
Bowling Green, KYHIGH SCHOOL DIPLOMA -
NORTH HARDIN HIGH SCHOOL
05.2012
Skills
- Warehouse experience
- Customer Service
- Communication skills
- Typing
- Upselling
- Cash handling
- Answering Phones
- Microsoft
- Organizational skills
- Delivery Driver Experience
- Windows
- Adaptability and flexibility
Accomplishments
- Supervised team of three (3) staff members.
- Assisted management with the training of new staff members.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Maintained an average typing speed of 40 WPM on all assignments.
- Verified and entered check details at rate of 950 entries per hour.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Driver's License
- TABC Certified, 08/01/21, 08/31/23
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Online Sales Manager
Big Cheese Emporium
12.2024 - Current
Data Entry/Image Review
TransCore
10.2021 - 09.2024
Sales Associate
Dollar General
05.2021 - 09.2021
Hostess
The Toasted Yolk Cafe
04.2021 - 05.2021
Self Employed
Rover.com
04.2019 - 01.2021
HIGH SCHOOL DIPLOMA -
NORTH HARDIN HIGH SCHOOL
Certificate of Phlebotomy - Phlebotomy
Oquirrh Mountain Phlebotomy School LLC
No Degree - Criminal Justice
Western Kentucky University
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