ALEXANDRIA RAY
Detroit,MI
Summary
Organized Office Manager with noted experience in administrative management and exceptional customer service. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong a work ethic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
Class Valuation
Troy , MI
06.2018 - 12.2021
- Addressed problems with clients accounts, scheduling and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on excellent customer service and problem solving.
- Answered multi-line phone system and greeted callers enthusiastically.
- Managed over 70 customer calls per day
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Managed hundreds of accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Visual Manager
Love Culture
Arlington , TX
11.2017 - 02.2018
- Managed analytical reports to identify and track sales activities and customer trends.
- Increased visual impact and sales by 30% through optimal arrangement of mannequins, fixtures, walls and tables.
- Utilized company daily email to create company floor plans, maintaining consistent visual standards.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
Office Manager
Cooper's Mobile Notary Services
Arlington , TX
10.2012 - 10.2017
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone or email to provide information.
- Accomplished multiple tasks within established timeframes.
- Developed correspondence letters, memos and emails.
- Completed clerical tasks such as filing, copying and distributing mail.
- Coordinated, scheduled and arranged daily clientele appointments.
Account Manager
Aditya Birla Minacs
Southfield , Michigan
09.2011 - 09.2012
- Managed over 50 incoming customer calls per day.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Educated clients on AppleCare and updated account information to maintain high standards of client service.
- Exceeded sales goals and market competitions through effective negotiation of products
Station Manager
Southern University's The Bluff Web Radio Intern
Baton Rouge , LA
09.2010 - 12.2010
- Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Updated weekly and monthly program schedule by establishing program availability and determining best time to air.
- Oversaw testing of equipment and components to check for defects.
- Collaborated with leadership staff to determine appropriate budgets.
- Controlled remote broadcasts by operating equipment to manage feeds.
- Collaborated with IT department staff to enhance network-based technologies.
- Coordinated meetings and programming initiatives with staff
- Hosted and performed community events
Front Office Receptionist
REDICO Real Estate Firm (intern)
Southfield , MI
06.2009 - 08.2009
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Increased productivity by cleaning and organizing supplies.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and routed business correspondence to correct departments and staff members.
- Delivered clerical support by handling range of routine and special requirements.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs
Retail Keyholder
Charlotte Russe
Grapevine , TX
09.2006 - 01.2008
- Balanced cash registers at end of shift and filled out necessary reports.
- Opened and closed store at proper times for reliable services.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Rearranged racks and shelving based on seasonal planograms.
- Assisted store cashiers during peak sales times.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Promoted business' development by building and maintaining relationships with new clients.
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
- Boosted sales rates 35% by checking for and locating requested items in inventory system.
- Maintained visuals by overseeing and completing monthly floor sets and quarterly audits.
Rec Center Manager and Office Assistant
Oakland University Department Of Recreation
Rochester Hills , MI
09.2005 - 06.2006
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy Rec Center.
- Managed work and performance of more than 20 employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Prepared year-end reports using daily building stats.
- Coordinated & set up special client events.
Legal Assistant
Jeffery Sternberg Probate Attorney
Bingham Farms , MI
01.2005 - 08.2005
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Prepared for trials, conducting legal research and drafting pleadings.
- Organized key evidence exhibits to prepare for trials.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Produced legal documents such as briefs, pleadings and appeals
- Researched statutes, decisions, legal articles and codes
Education
Bachelor of Arts - Mass Communication
Southern University And A&M College
Baton Rouge, LA12.2010
Skills
- Strong leadership and time management skills
- CRM Software
- Great at multitasking
- Self-motivated with Positive Attitude and Energetic
- Pays attention to details with strong problem-solving techniques
- Microsoft Office including Word, Excel, PowerPoint, Access, Publisher and Word Perfect
- Fast Learning, team player
- Report Preparation and Analysis
- Customer Complaint Resolution
- Call Answering and Routing Multi-lines
- Data Entry and Database Software
Affiliations
National Notary Association (NNA)
Certification
- CNP - Certified Notary Public exp: Dec 2027
- Notary Signing Agent
Timeline
Account Manager
Class Valuation
06.2018 - 12.2021
Visual Manager
Love Culture
11.2017 - 02.2018
Office Manager
Cooper's Mobile Notary Services
10.2012 - 10.2017
Account Manager
Aditya Birla Minacs
09.2011 - 09.2012
Station Manager
Southern University's The Bluff Web Radio Intern
09.2010 - 12.2010
Front Office Receptionist
REDICO Real Estate Firm (intern)
06.2009 - 08.2009
Retail Keyholder
Charlotte Russe
09.2006 - 01.2008
Rec Center Manager and Office Assistant
Oakland University Department Of Recreation
09.2005 - 06.2006
Legal Assistant
Jeffery Sternberg Probate Attorney
01.2005 - 08.2005
Bachelor of Arts - Mass Communication
Southern University And A&M College
- CNP - Certified Notary Public exp: Dec 2027
- Notary Signing Agent
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