Alexandria Reyes
Winchester,CA
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Chick-fil-A
01.2019 - 10.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified and resolved discrepancies and errors in customer accounts.
- Processed refunds and exchanges in accordance with company policy.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Bakery Food Rep
H-E-B Grocery
04.2015 - 04.2017
- Greeted customers warmly and pleasantly answered inquiries.
- Increased sales by building strong relationships with clients and providing exceptional customer service.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased sales by effectively communicating product benefits.
- Maintained detailed records of client interactions, ensuring follow-ups were conducted promptly to maximize opportunities for repeat business.
- Maintained clean, organized and professional work environment.
- Educated customers on product features and answered questions regarding product use.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective actions to maintain accurate stock levels.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Provided exceptional customer service to drive satisfaction.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Communicated product value, quality, and style to educate and entice potential customers.
Hostess
Olive Garden
10.2014 - 03.2015
- Greeting and seating guests, Ensuring a warm and welcoming environment, Maintaining a clean lobby and restrooms, Booking reservations, Coordinating with servers, Bussing tables, Providing accurate wait times
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Promoted business loyalty by fostering positive customer relationships.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Answered customer questions about hours, seating, and menu information.
- Advised customers about special offerings and menu items to help drive sales.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
CPT 1 - Phlebotomy
AUMT Institute
12.2023
School of Nursing -
Del Mar College
12.2019
High School Diploma -
Flour Bluff High School
Corpus Christi, TX05.2014
Skills
- Venipuncture
- HIPAA compliance
- Patient care
- Data entry
- Infection control
- Communication
- Attention to detail
- Adaptability
- Time management
- Decision Making Aptitude
- Conflict Resolution
- Professionalism and Courtesy
Certification
- Certified Phlebotomy Technician, 2023
- Certified Nursing Assistant, 2017
Timeline
Cashier
Chick-fil-A
01.2019 - 10.2019
Bakery Food Rep
H-E-B Grocery
04.2015 - 04.2017
Hostess
Olive Garden
10.2014 - 03.2015
CPT 1 - Phlebotomy
AUMT Institute
School of Nursing -
Del Mar College
High School Diploma -
Flour Bluff High School