Alexandria Reyna
Cleburne,TX
Summary
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Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Recent graduate with foundational knowledge in allied health, medical field and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Consultant
Moritz Chrysler Jeep Dodge Ram
12.2023 - 06.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Generated advertising brochure for vendor use.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
- Met existing customers to review current services and expand sales opportunities.
- Stayed current on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Phlebotomy Intern
Medical Careers Institute
10.2023 - 02.2024
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Conducted venipuncture and other CT procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Performed laboratory tests to assist physicians in diagnosis.
Resolution Coordinator
Walmart(WorkFromHome)
03.2023 - 12.2023
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
- Trained arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Provided professional services and support in a dynamic work environment.
Secretary
My Car Store
02.2020 - 12.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Gathered paperwork and contacted customers to book appointments.
- Monitored factory recalls and announcements to stay on top of changes.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Communicated effectively with staff members of operations, finance and clinical departments.
Education
General Studies For Allied Health - Allied Health
Hill College
Cleburne, TX05-2026
No Degree - Phlebotomist /Medical Assistance
Medical Career Institute
Bedford Tx02-2023
High School Diploma -
Diamond Hill Jarvis
Fort Worth, TX06-2017
Skills
- Territory expansion
- Customer liaison
- Demonstrations
- Sales funnel management
- Cold calling
- Time management
- Strategic planning
- Contract negotiation and closing tactics
- Medical records handling
- Blood collection
- Patient confidentiality
- Venipuncture
- Sample labeling
- Specimen labeling procedures
- Anatomy and physiology
- Health and safety
- Data entry
- Health education
- Medical records review
- Sample and specimen collection
- Specimen collection and storage
- Recording data
- Sanitation and sterilization
- HIPAA compliance
- Medical records maintenance
- Patient support
- Specimen preparation
- Medical terminology
- Medical office administration
- Patient care
- Venipuncture and capillary puncture
- Diagnostic testing
- Specimen handling
- Communication
Certification
- PT - Phlebotomy Technician
- First Aid/CPR Certified
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant
Moritz Chrysler Jeep Dodge Ram
12.2023 - 06.2024
Phlebotomy Intern
Medical Careers Institute
10.2023 - 02.2024
Resolution Coordinator
Walmart(WorkFromHome)
03.2023 - 12.2023
Secretary
My Car Store
02.2020 - 12.2023
General Studies For Allied Health - Allied Health
Hill College
No Degree - Phlebotomist /Medical Assistance
Medical Career Institute
High School Diploma -
Diamond Hill Jarvis
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