Alexandria Rickman
66 Bruner Street Barbourville,KY
Summary
Proven track record in enhancing patient satisfaction and care at Maxim Healthcare, adept in vital signs monitoring and compassionate care. Skilled in HIPAA compliance, demonstrated through meticulous patient documentation and privacy adherence. Achieved significant improvements in efficiency and patient rapport, leveraging strong organizational and empathetic communication skills.
Overview
10
10
years of professional experience
Work History
Travel CNA
Maxim Healthcare
06.2022 - Current
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Responded quickly and calmly in emergency situations.
- Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
- Anticipated potential issues related to specific diagnoses or treatments based on knowledge gained from prior travel CNA experiences.
- Expanded professional knowledge by attending continuing education courses, seminars, and workshops relevant to the travel CNA role.
CNA
AdventHealth
11.2021 - 06.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CSR
General Dynamics
08.2016 - 11.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Packer
TCO
05.2015 - 08.2016
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
Cashier
IGA
06.2014 - 05.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Associate of Science - Medical Assisting
Somerset Community College
Somerset, KY12.2021
Skills
- Patient Care
- Vital signs monitoring
- HIPAA Compliance
- Compassionate Care
Timeline
Travel CNA
Maxim Healthcare
06.2022 - Current
CNA
AdventHealth
11.2021 - 06.2022
CSR
General Dynamics
08.2016 - 11.2021
Packer
TCO
05.2015 - 08.2016
Cashier
IGA
06.2014 - 05.2015
Associate of Science - Medical Assisting
Somerset Community College