Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Alexandria Ripley

Tamworth

Summary

Dynamic professional with extensive experience at Ossipee Auto Parts NAPA, excelling in customer service and office management. Proven track record in enhancing inventory accuracy and fostering customer relationships, resulting in increased sales. Skilled in forklift operation and adept at maintaining organized work environments, ensuring efficiency and safety in all operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

Ossipee Auto Parts NAPA
West Ossipee, NH
07.2018 - 07.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Inventory Manager

Ossipee Auto Parts NAPA
West Ossipee, NH
09.2015 - 07.2018
  • Created and updated regular inventory reports and records.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
  • Supervised delivery staff and general productivity.
  • Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Managed resources effectively to avoid unnecessary delivery delays.

Counter Salesperson

Ossipee Auto Parts NAPA
West Ossipee, NH
08.2012 - 09.2015


  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
  • Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
  • Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
  • Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
  • Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
  • Assisted customers in selecting the most suitable auto parts for their vehicles, ensuring optimal performance and safety.

Delivery Driver

Ossipee Auto Parts NAPA
West Ossipee, NH
06.2012 - 08.2012
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Education

High School Diploma -

Kingswood Regional Highschool
Wolfeboro, NH
06-2012

Skills

  • Customer service
  • Office management
  • Sales
  • Organizational skills
  • Forklift operation
  • Heavy equipment operation
  • Snow removal
  • Chainsaw operation
  • Tree identification
  • Landscape knowledge

Accomplishments

    Advanced from parts delivery to sales within the first couple months of employment. Attended classes and seminars to boost my knowledge in the auto parts industry. Advanced to inventory and delivery control. Collaborated with management on building projects; increasing inventory. Moved into office management. Investigated, identified and reconciled account discrepancies, used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

Forklift certification

CDL-A

Interests

  • Hunting
  • Fishing
  • Hiking
  • Gardening
  • Running equipment

Timeline

Office Manager

Ossipee Auto Parts NAPA
07.2018 - 07.2023

Inventory Manager

Ossipee Auto Parts NAPA
09.2015 - 07.2018

Counter Salesperson

Ossipee Auto Parts NAPA
08.2012 - 09.2015

Delivery Driver

Ossipee Auto Parts NAPA
06.2012 - 08.2012

High School Diploma -

Kingswood Regional Highschool

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Alexandria Ripley