- Bread Making
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Personal Development and Self-Improvement
- I enjoy helping others and giving back to the community
Alexandria Roberson
jacksonville,FL
Work Preference
Summary
Results-driven professional with strong multitasking abilities and a focus on workplace safety. Proven expertise in managing daily operations and resolving guest complaints swiftly, contributing to a positive and compliant hospitality environment.
Overview
4
4
years of professional experience
Work History
Front of House Supervisor
Hampton Golf
Jacksonville, FL
02.2022 - Current
- Supervised daily operations to ensure exceptional guest experiences.
- Trained and mentored staff on customer service best practices.
- Implemented process improvements to enhance efficiency and service quality.
- Resolved guest complaints promptly, maintaining high satisfaction levels.
- Performed cash handling activities and secured nightly bank deposits.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Event Bartender
The Yards
Ponte Vedra, FL
08.2024 - 01.2026
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and repeat business.
- Mixed and served beverages accurately, adhering to recipes and presentation standards.
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
Education
High School Diploma -
Florida Virtual
Orlando, FLSkills
- Workplace safety
- Hospitality industry
- Food safety compliance
- Guest relations
- Task delegation
- Quality standards
- Upselling strategies
- Table management
- Conflict resolution
- Hygiene standards
- Multitasking Abilities
Interests
Timeline
Event Bartender
The Yards
08.2024 - 01.2026
Front of House Supervisor
Hampton Golf
02.2022 - Current
High School Diploma -
Florida Virtual