Alexandria Robinson
Glendale,AZ
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Barnes And Noble Bookstore
05.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled hundreds of customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required..
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Organized store merchandise racks and created 3 displays to promote and maintain visually appealing environments.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Implemented loyalty program to encourage repeat business, strengthening customer relationships.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Trained new employees in sales techniques and product knowledge, ensuring high standard of customer service.
Barista
Desert Eagle Coffee
04.2024 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated 2 espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained 3 new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Food Service Worker
Bosa Donuts
05.2022 - 08.2022
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Learned other teammates' work tasks to train as backup.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Cleaned and organized kitchen, dining and service areas.
- Processed customer payments and balanced cash drawers.
- Monitored food quality and freshness throughout day.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
Bachelor of Science - Forensic Science
Grand Canyon University
Phoenix, AZ08-2025
Skills
- Team collaboration
- Active listener
- Order taking
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Team leadership
- Decision-making
- Analytical thinking
- Customer service
- Fast learner
- Time management
Certification
- Health and Safety for Food Handlers Certification - ServSafe.
Timeline
Barista
Desert Eagle Coffee
04.2024 - 07.2024
Barista
Barnes And Noble Bookstore
05.2023 - Current
Food Service Worker
Bosa Donuts
05.2022 - 08.2022
- Health and Safety for Food Handlers Certification - ServSafe.
Bachelor of Science - Forensic Science
Grand Canyon University
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