Alexandria Romero
Summary
Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.
Experienced with managing parts inventory and ensuring seamless availability of components. Utilizes efficient inventory control techniques to maintain optimal stock levels. Knowledge of order processing and supplier coordination ensures timely and accurate parts distribution.
Overview
7
7
years of professional experience
Work History
Customer Support Representative
Central Custom Molding
08.2022 - Current
- Assisted customers by answering inquiries and resolving issues efficiently.
- Provided support in processing orders and managing customer accounts.
- Collaborated with team members to ensure smooth communication flow.
- Adapted quickly to new systems and procedures in fast-paced environment.
- Developed strong problem-solving skills through daily customer interactions.
- Engaged with diverse customers, enhancing interpersonal communication abilities.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions.
- Initiated meetings between company and clients to properly address questions, concerns, and procedures.
- Gathering relevant information in order to put together quotes and then presenting them to customers.
Club Associate
Sam's Club
08.2021 - 08.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Trained new associates on operational procedures and customer service standards.
- Enhanced member experience by providing exceptional customer service and addressing their needs promptly.
- Supported club operations by managing inventory, ordering supplies, and ensuring proper storage.
- Collected items purchased online by customers for pick up orders, in a quick and efficient manner.
Parts Specialist
AutoZone
09.2018 - 10.2019
- Managed inventory levels to ensure timely availability of parts for customer orders.
- Processed incoming shipments and coordinated storage of parts within warehouse systems.
- Assisted customers with product selection, providing expert advice on compatible components.
- Developed and implemented efficient parts retrieval processes, enhancing workflow productivity.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Increased store revenue by cross-selling products and upselling services to customers.
Education
High School Diploma -
Triumph High School
Cheyenne, WY05-2015
Skills
- Customer success management
- Complaint handling
- Report generation
- Data management
- Customer service excellence
- Shipping and receiving
- Organization and recordkeeping
- Inbound call answering
- Attention to detail
- Problem-solving
- Active listening
- Microsoft windows and office
- Tracking and documentation
- Friendly and patient
- Customer communication and empathy
- Database management
- Supply management
- Teamwork and collaboration
- Customer service
- Organizational skills
- Collaborative team player
- Warehouse operations
- Returns processing
- Packaging and labeling
- Sales support
- Parts identification
- Stock control
- Ordering parts
- Order fulfillment
- Email communication
- Clean driving record
- Inventory management
Timeline
Customer Support Representative
Central Custom Molding
08.2022 - Current
Club Associate
Sam's Club
08.2021 - 08.2022
Parts Specialist
AutoZone
09.2018 - 10.2019
High School Diploma -
Triumph High School
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