Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
AccountantWork Type
Full TimeLocation Preference
RemoteHybridLocation: Amsterdam, NY
Open to relocation: No
Open To Work
Alexandria Rosselli
New London,USA
Work Preference
Summary
Combining experience in customer service and data management, responsibility has included processing customer accounts and managing reports to ensure accuracy and timeliness. Frequent collaboration with various departments facilitated effective resolution of customer inquiries, reflecting the ability to work within multiple facets of an organization. Proficient in utilizing Microsoft Office, QuickBooks, and the ServiceNow platform to maintain operational efficiency and address issues promptly. Strong attention to detail has proven essential in managing orders and ensuring information accuracy, which aligns with the requirements of an Accounting Assistant role.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
PPG Industries
Oak Creek, USA
10.2022 - 08.2024
- Managed customer service emails, spreadsheets, and reports, ensuring timely and accurate responses.
- Processed new customer accounts and account changes through ServiceNow.
- Assisted Customer Service Representatives with order entry, OTIF reports, and data entry assignments.
- Collaborated on projects and tasks assigned by supervisors.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
- Responded promptly to customer inquiries about order status or product availability.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
Instacart Shopper
Instacart
Groton, CT
06.2021 - 09.2022
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Provided exceptional customer service throughout the shopping experience.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
Customer Service Representative
Farm And Fleet
Waukesha, WI
11.2017 - 12.2019
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored junior team members and managed employee relationships.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Science - Accounting
University of Phoenix
Phoenix, AZ02-2025
Certificate of Cyber Security Professional -
Med Certify
New London, CT06-2024
Associate of Arts - Business Fundamentals
University of Phoenix
Phoenix, AZ07-2023
CPA Licensure -
Certified Public Accountant Candidate
04-2026
Skills
- Accounting and financial management
- Customer service and support
- Attention to detail
- Microsoft Office suite
- Oracle database management
- ServiceNow platform expertise
- QuickBooks proficiency
- Leadership and collaboration
- Effective communication
- Problem-solving skills
References
References available upon request.
Awards
Member of the National Society of Leadership and Success, University of Phoenix Chapter
Volunteer Experience
- President, Idaho Family Readiness Group, 08/01/23, 08/31/24, Led a team of volunteers supporting U.S. Military spouses and their families, Developed and implemented programs to enhance family readiness and support
- Secretary, Idaho Family Readiness Group, 10/01/22, 08/31/23, Managed administrative tasks, communications, and records, Supported the organization's mission and goals
- Secretary, Idaho Family Readiness Group, 08/31/24, Present, Managed administrative tasks, communications, and records, Supported the organization's mission and goals
Timeline
Customer Service Assistant
PPG Industries
10.2022 - 08.2024
Instacart Shopper
Instacart
06.2021 - 09.2022
Customer Service Representative
Farm And Fleet
11.2017 - 12.2019
Bachelor of Science - Accounting
University of Phoenix
Certificate of Cyber Security Professional -
Med Certify
Associate of Arts - Business Fundamentals
University of Phoenix
CPA Licensure -
Certified Public Accountant Candidate