Alexandria Rosson
Kirtland
Summary
Dynamic professional with a proven track record at Titans Gym and Rosson Details, excelling in customer service and marketing. Demonstrated ability to enhance guest satisfaction and achieve financial growth through strategic planning and exceptional attention to detail. Skilled in team leadership and conflict resolution, contributing to a positive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Front Desk Employee
Titans Gym
08.2024 - Current
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins.
- Resolved guest issues promptly.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Answered customer telephone calls promptly and appropriately handled needs.
Owner of a Car Detailing Business
Rosson Details
05.2020 - Current
- Market on social media platforms to discuss prices, discounts, and other features for my business to attract customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Worked around certain weather conditions in order to work year round.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Required additional employees to finish in a timely manner, enhancing customer convenience.
- Started my pricing from scratch, thus leading to affordability for everyone.
Auto Detailer
Patriot Auto Detailing
05.2019 - 08.2023
- Washed cars and trucks 3-4 times a week.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Shined vehicle windows and windshields to remove water spots.
- Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Education
No Degree - Business Studies
Cleveland State University
Cleveland, OH05-2026
Skills
- Time management
- Customer service
- Problem-solving
- Team player mentality
- Reliability and punctuality
- Initiative-taking
- Attention to detail
- Phone etiquette
- Marketing
- Conflict resolution
- Cash handling experience
- Staff training
Timeline
Front Desk Employee
Titans Gym
08.2024 - Current
Owner of a Car Detailing Business
Rosson Details
05.2020 - Current
Auto Detailer
Patriot Auto Detailing
05.2019 - 08.2023
No Degree - Business Studies
Cleveland State University
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