Alexandria R. Underwood
Le Roy
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Schedule Coordinator
Blueze Wellness
Bloomington
03.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Coordinated appointment schedules for diverse wellness services and practitioners.
- Managed client communications to ensure clarity and satisfaction with scheduling.
- Developed procedures for handling last-minute cancellations and rescheduling requests.
- Ensured accuracy of information entered into the system by verifying data entry accuracy.
- Resolved customer complaints or answered customers' questions.
- Assisted clients in navigating service options and selecting appropriate wellness programs.
Sales Associate
Serene and Silk
Le Roy
11.2024 - Current
- Assisted customers in selecting and purchasing products.
- Maintained product displays to ensure visual appeal.
- Operated point-of-sale systems for transactions.
- Supported inventory management by restocking shelves.
- Collaborated with team members to enhance customer service.
- Resolved customer inquiries and complaints effectively.
- Participated in product training sessions regularly.
- Achieved familiarity with store policies and procedures quickly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
Medical Assistant/Receptionist
Therapeutic Spine and Pain Center
Bloomington
05.2022 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted healthcare providers with patient intake and medical history documentation.
- Maintained patient records in electronic health record systems accurately.
- Facilitated communication between patients and medical staff effectively.
- Educated patients on treatment plans and post-visit care instructions clearly.
- Coordinated referral processes to specialists within the healthcare network smoothly.
- Supported front desk operations including answering phones and greeting patients warmly.
- Ensured all necessary paperwork was completed prior to patient visits.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Processed payments for services rendered accurately and efficiently.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Education
High School -
Seneca High School
Seneca, IL, USA01.2008
Some College (No Degree) - Nursing
Joliet Junior College
Joliet, IL, USASkills
- Time management
- Communication skills
- Team collaboration
- Organizational skills
- PC proficiency
- Microsoft Office suite
- Deadline management
- Appointment scheduling
- Data entry accuracy
- Customer communication
- Procedure development
- Patient coordination
- Point-of-sale operations
- Inventory management
- Client relationship management
- Problem solving
- Attention to detail
- Team building
Licenses Skills
- Ability to effectively manage time in a fast-paced environment
- Strong communication skills to manage a wide variety of customers
- Reliable hard-worker and team player
- Strong organizational skills
- Strong PC knowledge including Microsoft Office products
- First Aid certification
- CPR certification
- CNA license
Timeline
Schedule Coordinator
Blueze Wellness
03.2025 - Current
Sales Associate
Serene and Silk
11.2024 - Current
Medical Assistant/Receptionist
Therapeutic Spine and Pain Center
05.2022 - Current
High School -
Seneca High School
Some College (No Degree) - Nursing
Joliet Junior College