Alexandria Sanchez
San Antonio ,TX
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
9
9
years of professional experience
Work History
Loan Funder/Loan Processor
Credit Human Federal Credit Union
San Antonio, Texas
11.2023 - Current
- Reviewed loan agreements to ensure accuracy of information and compliance with regulations.
- Responded promptly to inquiries from customers seeking additional information on their loan status.
- Ensured timely disbursement of funds upon approval of a loan application.
- Followed up with customers regarding any outstanding documentation or questions they may have had about their loan application status.
- Identified any discrepancies in customer data or documentation prior to funding loans.
- Delivered high levels of customer service to facilitate smooth processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Conducted training sessions for new team members on proper funding processes and procedures.
- Participated in meetings with senior management to discuss upcoming projects and initiatives related to lending operations.
- Verified that all conditions of the loan have been satisfied before funding.
Mortgage Loan Processor
Credit Human Federal Credit Union
San Antonio, TX
07.2022 - 11.2023
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Calculated income, assets and liabilities to meet lender requirements.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Informed customers of loan application requirements and deadlines.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Prioritized and organized tasks to efficiently accomplish service goals.
Mortgage Processing Assistant
Penfed Federal Credit Union
San Antonio, TX
08.2020 - 07.2022
- Communicated with applicants' former employers and references to confirm employment history and other required information.
- Organized, filed and maintained customer, department and regulatory loan records.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance.
- Managed any conditions sent from underwriting departments.
Fulfillment Specialist
Hancock Whitney Bank
Gulfport, MS
07.2019 - 08.2020
- Responsible for working/resolving/tracking/ reporting issues and requests from bankers and customers for commercial and retail loans.
- Issue resolution, tracking and reporting
- Verifies accuracy of all critical loan codes
- Assist and generate reports needed to comply with regulatory exams and external audits
- Prepare legal documents required in Federal, State, and civil Subpoenas
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Consumer Lending Representative II
Randolph Brooks Federal Credit Union
San Antonio , TX
06.2016 - 03.2019
- Managed communication between member and lending institution, explained refinancing options and insurance protection products and verified complete data on-hand to fund loans.
- Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with members.
- Locked loans in system with agreed-upon terms and managed locked pipelines through funding, including regular communication with borrowers to meet and exceed expectations.
- Identified opportunities for new and improved products, services and processes to enable highest levels of customer service, loan production, quality and competitiveness.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Examined and verified information in loan application and closing documents.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Southside High School
San Antonio, TX05.2013
Skills
- Customer service
- Inbound and outbound calling
- Adaptive team player
- High-energy attitude
- Active listening
- Courteous demeanor
- Problem-solving abilities
- Advanced typing
- Excel spreadsheets
Timeline
Loan Funder/Loan Processor
Credit Human Federal Credit Union
11.2023 - Current
Mortgage Loan Processor
Credit Human Federal Credit Union
07.2022 - 11.2023
Mortgage Processing Assistant
Penfed Federal Credit Union
08.2020 - 07.2022
Fulfillment Specialist
Hancock Whitney Bank
07.2019 - 08.2020
Consumer Lending Representative II
Randolph Brooks Federal Credit Union
06.2016 - 03.2019
High School Diploma -
Southside High School
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