Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Sanders

IT/ Software Engineer
Clarksville,TN

Summary

As a knowledgeable IT Manager, my primary responsibility is to oversee the deployment and maintenance of technology within the organization. I take pride in instructing and leading a team of dedicated IT staff members who are responsible for the support of hardware, software, and networking infrastructure. Collaboration with executives is a crucial aspect of my role, as I actively work with them to determine and implement the technology needs of the organization. By understanding their requirements and goals, I can develop and execute an effective technology strategy that aligns with the overall business objectives. In addition to strategy development, I also focus on training and documentation to ensure that all employees have the necessary knowledge and resources to effectively utilize the technology available to them. This includes providing comprehensive training programs and creating detailed documentation to support ongoing usage and troubleshooting. With 6 years of experience as an IT and Asset Manager, I have honed my skills in installing and maintaining hardware, software, and networking updates. This expertise enables me to effectively lead my team in providing maintenance, troubleshooting, and IT support to all employees. Recognizing the importance of establishing clear guidelines for technology oversight and use, I take the initiative to draft organizational policies that define standards and best practices. By implementing these policies, we can ensure that technology is utilized in a secure and efficient manner throughout the organization. In summary, I am a seasoned IT Manager who is dedicated to leveraging technology to drive business success. Through my leadership, strategic thinking, and technical expertise, I aim to continuously improve the organization's technology infrastructure and support the growth and productivity of its employees.

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work History

IT Manager • Manager

Stanley Wilson Media
Remote, TN
03.2020 - Current
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
  • Monitored ticket system and resolved issues in timely manner
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance
  • Interacted and negotiated with vendors, outsources and contractors to secure products and services
  • Oversaw IT department operations and training
  • Created and terminated user's accounts from start to finish in business applications
  • Built, repaired, and installed computer-related hardware based on deployment procedures
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.

Corporate Administrator, IT Support, Asset and Fleet Manager • Manager

ITG Communications
Hendersonville, Tennessee
03.2017 - 03.2020
  • Supervised and managed 30 supervisors to ensure more than $100,000 worth of assets were properly inventoried and accounted for
  • In charge of background checks, completing I-9 verifications, and onboarding new clients and employees
  • Responsible for payroll and setting up benefits using Paycor while waiting for new payroll clerk to be hired
  • Responsible for reconciliation, expense reports, and pivot tables
  • Expert using Windows 10, Microsoft Office Products, Adobe Products
  • G-Suites, Zoho CRM, & Active Directory
  • Organized, maintained, and reviewed over 2000 employees pay, assets, fleet, and employee records for 23 offices across the United States
  • Responsible for comprehending company written reports and entering data into company software
  • Responsible for ordering companies' technical equipment such as cell phones, desktops, laptop, and desk phones
  • Understand administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, and other office procedures
  • Promoted to Traveling Asset and Fleet Manager while keeping duties as Corporate Administrative Assistant and IT Support
  • Traveled to a multitude of different offices within the company across the U.S
  • To account for inventory and fleet, vehicle maintenance, asset repair and deployment and vehicle transfers
  • Traveled to set up new offices network, printers, and hardware as well as onboarding new employees and assigning asset, phones, laptop, tablets, and vehicle across the U.S
  • Set up virtual meetings to ensure the department stayed up to date and accountable for new implementations and all assets and vehicles were being maintained, issued, and accounted for within company standard
  • Responsible for weekly company phone meetings for IT department to ensure all issues are being addressed and to handle any known issues
  • Developed new branding initiatives and implemented uniform fleet design to increase brand exposure

Night Auditor

Hotel Indigo Nashville
Nashville, TN
07.2019 - 02.2020
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Generated and printed daily financial reports to track hotel performance.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Established rapport with regular clientele by providing personalized service tailored to individual preferences.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort.
  • Conducted regular walk-throughs to ensure property security.
  • Updated guest accounts and processed payments accurately, safeguarding financial integrity.

Technical Support • Specialist

Sitel
Remote, GA
03.2016 - 08.2016
  • Kept customers informed of progress during issue lifecycle and made follow-up calls or communications in a timely manner
  • Maintain updated knowledge of company products and services to better provide customer support and service solutions
  • Identify and repair complex operational problems with work-issued equipment based on customer feedback and needs
  • Accurately processed and documented call transactions using tracking software
  • Accessed and documented procedures, tools, and manuals to provide support on company-supplied hardware and equipment
  • Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues
  • Established patterns to reoccurring issues and provided input to development teams
  • Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length
  • Assist customers during software releases, including answering questions and general systems support when necessary.
  • Resolved an average 80 technical support inquiries per day

Field Radio Operator

United States Marine Corps
Camp Lejeune, NC
09.2013 - 01.2016
  • Top-Secret Clearance
  • Analyzed equipment while providing accurate feedback on the conditions of company inventory
  • Communicated effectively with diverse population by mentoring employees on the importance of time-management
  • Responsible for maintenance checks on vehicles
  • Stayed up to date with all training courses
  • Responsible accountability of all Marines within my workplace.
  • Assembled and tuned radios by constructing equipment and antennas
  • Operated communications systems to send and receive transmissions
  • Protected communications through regular alteration of frequencies and cryptographic codes
  • Encrypted and decrypted communications when sending and receiving messages
  • Monitored confidentiality of information through enforcement of privacy procedures
  • Safeguarded top secret classified documents and equipment
  • Maintained accurate documentation of messages transmitted and received
  • Completed inspections, followed maintenance schedules and completed repairs

Radio Operator & Clerk

United States Marine Corps
3rd Intelligence Battalion, Okinawa,Japan
09.2013 - 01.2016
  • Top-Secret Clearance
  • Prepared company event calendars and updated employee training resulting in an increase in employee training
  • Provided current information on employee performance and reported daily about the status of employees
  • Recognized for phenomenal attention to detail by multiple employers for years
  • Responsible for comprehending company written reports and entering data into company software
  • Delegated responsibilities to employees resulting in increased company cohesion
  • Understand administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, and other office procedures
  • Created goals and deadlines for the company and increased company readiness.
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits

Education

Bachelor of Science - Software Engineering

Western Governors University
Nashville, TN
08.2022 - Current

Google IT Support Professional Certificate -

Google
Online
06.2022 - 07.2022

High School Diploma -

Hillwood High School
Nashville, TN
08.2009 - 05.2013

Skills

IT Supervisor

Microsoft Office

Adobe Creative Suites

G-Suites

SharePoint

Billing

Payroll

Asset and Fleet Management

Auditing

CRM Software

Network Administrator

Operating Systems

Active Directory

VoIP

DNS

Firewall

Help Desk

Graphic Design

Web Design and Development

HTML5

CSS

SQL

TroubleShooting

Customer Service

Sales

Attention to Detail

Admin

Documentation and reporting

Risk mitigation planning

Quality assurance

Scheduling

Data Entry

Timeline

Bachelor of Science - Software Engineering

Western Governors University
08.2022 - Current

Google IT Support Professional Certificate -

Google
06.2022 - 07.2022

IT Manager • Manager

Stanley Wilson Media
03.2020 - Current

Night Auditor

Hotel Indigo Nashville
07.2019 - 02.2020

Corporate Administrator, IT Support, Asset and Fleet Manager • Manager

ITG Communications
03.2017 - 03.2020

Technical Support • Specialist

Sitel
03.2016 - 08.2016

Field Radio Operator

United States Marine Corps
09.2013 - 01.2016

Radio Operator & Clerk

United States Marine Corps
09.2013 - 01.2016

High School Diploma -

Hillwood High School
08.2009 - 05.2013
Alexandria SandersIT/ Software Engineer