ALEXANDRIA SAUSEDA
Houston,TX
Summary
Creative team player with an eye for detail and a passion for transforming clients' looks. Experienced in a variety of cutting, coloring, and styling techniques, including highlights, lowlights, and blowouts. Dedicated to providing excellent customer service and creating beautiful and unique hairstyles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Administrator
Big Kats Barber Shop
09.2021 - 2025
- Coordinated office operations to enhance workflow and efficiency.
- Managed scheduling and calendar appointments for senior management.
- Developed and maintained filing systems to ensure accurate record-keeping.
- Streamlined communication between departments, improving information flow.
- Implemented office supply inventory management, reducing costs effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Enhanced team communication with implementation of weekly newsletter highlighting key updates and achievements.
- Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
Hairstylist
The Upper Hand
08.2009 - 05.2016
- Shampooing, cutting, and coloring different types of hair textures
- Providing scalp and hair treatments
- Blowouts with various hot tools
- Keratin Straightening Treatment
- Consultation with clients before hair services
- Recommending hair products for clients
- Sanitizing tools and equipment
- Scheduling and confirming appointments for clients
- Hair up-do's for Bridal party, prom, galas
- Operating cash registers
- Ordering stock
- Anniversary's
Administrative Coordinator
ScoNet
11.2006 - 12.2007
- Performed data entry tasks accurately with attention to detail.
- Developed and maintained filing systems for electronic and paper documents.
- Managed incoming and outgoing mail distribution, including scanning, sorting and delivering items promptly.
- Scheduling organizing meetings and appointments
- Generating reports, bringing changes to the supervisor's attention
- Providing general support to departments and supporting executive-level employees
- Working with the finance department to manage the company's expense and budget
- Identifying and solving problems in a timely and effective manner
- Managed and ordered office supplies
Education
Certificate - All Lines Adjuster
American Adjuster Academy
05.2024
Cosmetology - Cosmetology Business
Houston Community College
Houston, TX05.2008
Skills
- Time management
- Office administration
- Administrative support
- Database entry
Certification
Adjuster All lines
Languages
English
Native or Bilingual
Timeline
Office Administrator
Big Kats Barber Shop
09.2021 - 2025
Hairstylist
The Upper Hand
08.2009 - 05.2016
Administrative Coordinator
ScoNet
11.2006 - 12.2007
Cosmetology - Cosmetology Business
Houston Community College
Certificate - All Lines Adjuster
American Adjuster Academy