ALEXANDRIA SEIBERT
Comfort,TX
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Culligan Water Conditioning Service
Fredericksburg, TX
06.2023 - Current
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Facilitated communication between different departments within the organization.
- Processed invoices for payment using accounting software applications.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained accurate records of all collection activities in the system database.
- Prepared monthly reports summarizing collections activity for management review.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Customer Service Representative
Ow Lee
Comfort, TX
10.2022 - 06.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated databases with new and modified customer data.
Resupply Coordinator / CSR
Kerrville Medical Equipment
Kerrville, TX
06.2019 - 09.2022
- Managed all CPAP resupply orders.
- Manage DME Contract for Department of Veterans Affairs (to include compression garment fitting and paperwork submission for reimbursement)
- Made outbound calls to obtain account information.
- Set up and activated patient accounts.
- Recommended improvements to products and services to mitigate complaints.
- Trained new employees on procedures and policies to maximize team performance.
- Checked documentation for appropriate coding, catching errors, and making revisions.
- Handled billing-related activities focused on medical specialties.
- Contacted insurance companies to ascertain pertinent information regarding policies and payment benefits for the patient.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data, and input changes into the company computer system.
- Followed specific security rules and guidelines to protect patient medical records and payment card information.
- Performed verification of Medicare coverage.
- Identified important patient and demographic information.
- Contacted other medical facilities to confirm medical history and prevent inaccurate diagnosis.
- Updated patient financial information to promote accurate record keeping.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Documented conversations with customers to track requests, problems, and solutions.
- Confirmed delivery of orders and troubleshooted missed delivery dates, shortages, and overages.
- Processed payments and updated accounts to reflect balance changes.
Education
High School Diploma -
Hill Country High School
Kerrville, TX04-2014
Skills
- High-energy attitude
- Professional Communication
- Patient/Customer Scheduling Management
- Documentation and Recordkeeping
- Office Administration
- Insurance eligibility verifications
- Medical Billing
- Database entry
- Professional and mature
- Multitasking
- Time management
- Dedicated team player
- Medical terminology
- Invoice Processing
- Product organization
Certification
- HIPPA CERFITIED
- OSHA Certified
References
References available upon request.
Timeline
Administrative Assistant
Culligan Water Conditioning Service
06.2023 - Current
Customer Service Representative
Ow Lee
10.2022 - 06.2024
Resupply Coordinator / CSR
Kerrville Medical Equipment
06.2019 - 09.2022
High School Diploma -
Hill Country High School
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