Alexandria Shaw
Heath
Summary
Experienced and highly adaptable professional with a strong background in property management, office administration, and customer-focused service. Skilled in coordinating maintenance operations, managing work orders, and supervising teams to ensure quality and efficiency. Fluent in Microsoft Office, Google Suite, and maintenance management tools, with a detail-oriented and organized approach to administrative tasks. Recognized for strong communication, leadership, and problem-solving skills, complemented by a keen eye for detail and a commitment to excellence. Committed to delivering exceptional service and operational excellence across diverse environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
RL Property Management Group, Inc.
03.2022 - Current
- Handle incoming maintenance requests
- Oversee all maintenance operations
- Communicate internally and with rental residents daily
- Keep daily google spreadsheets updated
- Inputting all maintenance bills
- Sending work orders to vendors or internal technicians promptly and correctly
- All other tasks as needed
- Responsible for entering and paying internal and vendor bills
- Handling all maintenance issues with owners, tenants, and vendors
- Work with local city enforcement officers for any code violations to ensure repairs are completed by deadline
- Assisting with maintenance scheduling for all internal technicians
Office Administrator
PROGRESSIVE TECHNOLOGIES
08.2021 - 03.2022
- Filing receipts, bills, and deliveries
- Recording and submitting payroll
- Handling per diem for all men on site
- Corresponding with HR via email and phone
- Handling new hire paperwork, scheduling orientation and badging for job site
- Submitting daily reports
Finance Manager
Everdry Waterproofing
08.2019 - 08.2021
- Run loan applications through our partnering banks
- Process contracts and provide information to Production team
- Update all spreadsheets and databases with client information, including loan information and contact information
- Handle Month End and Year End Reports
- Handle payroll for Sales Personnel
- Track Production’s installs and incoming money
- Handled all incoming money
- Worked directly with CFO of company for all banking needs
Office Administrator
Pinnacle Performance Partners of Key Realty
01.2019 - 08.2019
- Coordinate team and individual meetings
- Communicate with Co-op agents and clients
- Process and coordinate transactions
- Follow up with all incoming leads
Office Administrator
The Demopolis Team at KW Capital Partners
12.2016 - 08.2018
- Met and exceeded daily, weekly, and monthly tasks
- Conduct meeting with the team and execute tasks
- Communicate with clients and fellow Realtors via email and phone to ensure the best level of service was given
- Type and edit methods and procedure to ensure all were up to date and accurate with the ever-changing systems
- Collect weekly reports to ensure business is running smoothly
- Plan and coordinate schedules for agents on the team
- Provided support to the owner wherever needed
Teacher
The Goddard School
08.2015 - 12.2016
- Communicate with co-workers and parents to ensure daily tasks are being met
- Warm bottles, change diapers and provide each infant with individual care
- Set and execute plans for each toddler to help with potty training
- Supervise children to ensure safe and fun environment
- Close room each night and ensure rooms are cleaned properly
- Assist other teachers in executing lesson plans
Education
Equine Science and Management
The Ohio State University- Agricultural Technical Institute
Wooster, OH04.2014
Real Estate Sales - undefined
Hondros School of Business
Columbus, OHHigh School Diploma - undefined
Lancaster Senior High School
Lancaster, OH06.2013
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Google Workspace (Docs, Sheets, Drive, Gmail)
- Work Order Management Systems
- Maintenance Recordkeeping
- Accounting & Budget Tracking
- Preventive Maintenance Planning
- Quality Control & Troubleshooting
- Residential Property Management
- Lease Administration & Renewals
- Fair Housing Regulations Compliance
- Section 8 & Subsidized Housing Programs
- Maintenance Scheduling & Coordination
- Work Order Processing & Follow-up
- Exceptional Customer Service & Client Relations
Office & Technical Proficiency
Property Management & Leasing
Customer Service & Communication
- Conflict Resolution & Problem Solving
- Written & Verbal Communication Skills
- Resident Retention Strategies
- Customer Care & Follow-up
- Staff Supervision & Team Leadership
- Employee Scheduling & Shift Planning
- Employee Performance Evaluation
- Training & Onboarding
- Infant and Childcare Experience
- Compassionate Caregiving for Diverse Needs
- Activity Planning & Child Development Support
- Detail-Oriented & Highly Organized
- Strong Multitasking & Time Management
- Results-Driven and Goal-Oriented
Leadership & Team Management
Childcare & Caregiving
Personal Attributes
Certification
- Real Estate License December 2017 to Present
- High School Diploma June 2013
- Driver's License June 2011
Timeline
Maintenance Supervisor
RL Property Management Group, Inc.
03.2022 - Current
Office Administrator
PROGRESSIVE TECHNOLOGIES
08.2021 - 03.2022
Finance Manager
Everdry Waterproofing
08.2019 - 08.2021
Office Administrator
Pinnacle Performance Partners of Key Realty
01.2019 - 08.2019
Office Administrator
The Demopolis Team at KW Capital Partners
12.2016 - 08.2018
Teacher
The Goddard School
08.2015 - 12.2016
Real Estate Sales - undefined
Hondros School of Business
High School Diploma - undefined
Lancaster Senior High School
Equine Science and Management
The Ohio State University- Agricultural Technical Institute
Additional Information
- 4 + years of customer service experience, 2 years of Order Processing experience, 3+ years of Property Management experience and over 8 years in the Real Estate industry.
- Proficiency in Microsoft Office suite, including Word, Excel, and Outlook
- Organized and detail oriented, with the ability to multi-task and work under pressure
- Extremely good "people skills"
- Enthusiastic and dependable
- Ability to maintain strict confidentiality while handling sensitive information
- Flexible, willing to take on more responsibilities and devote time as needed
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