Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandria Shields

Albuquerque,NM

Summary

Dynamic professional with a proven track record in effective classroom management and building strong relationships at Caritas Felices Childcare Center. Skilled in critical thinking and providing nurturing environments, I excelled in fostering teamwork and enhancing student engagement, ensuring positive learning outcomes and a supportive atmosphere for all.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Graveyard Teacher

Caritas Felices Childcare Center
03.2018 - Current
  • Implemented classroom management strategies to promote positive behavior and learning outcomes.
  • Adapted instructional materials to meet the varying needs of students effectively.
  • Coordinated classroom activities that fostered teamwork and collaboration among students.
  • Engaged with parents to discuss student progress and address concerns.
  • Developed strong relationships with students, parents, and colleagues by means of open communication and fostering a supportive learning environment.
  • Provided a comfortable, clean and healthy space for children to sleep overnight.

Customer Service Supervisor/ Store Manager

SUBWAY® Restaurants
03.2011 - 02.2018
  • Supervised team of customer service representatives, ensuring adherence to company policies and procedures.
  • Implemented training programs that improved staff performance and enhanced customer satisfaction levels.
  • Resolved complex customer inquiries, fostering positive relationships and maintaining high standards of service.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Calculated weekly inventory of goods, food costs and employees payroll.
  • Managed cash handling and banking.

Pharmacy Technician

Walgreens
07.2011 - 07.2013
  • Managed inventory control to ensure medication availability and compliance with safety regulations.
  • Assisted pharmacists in preparing and dispensing medications accurately and efficiently.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Trained junior technicians on operational procedures and medication handling best practices.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

GED -

New Mexico Workforce
Albuquerque, NM
07.2019

Skills

  • Effective classroom management
  • Building professional connections
  • Critical thinking
  • Providing comfortable and healthy spaces

Certification

CPR and First aid certified.

Security Guard Card lvl 1- Pending

Timeline

Graveyard Teacher

Caritas Felices Childcare Center
03.2018 - Current

Pharmacy Technician

Walgreens
07.2011 - 07.2013

Customer Service Supervisor/ Store Manager

SUBWAY® Restaurants
03.2011 - 02.2018

GED -

New Mexico Workforce

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