Alexandria Shuler
Kyle
Summary
Professional, dependable customer service specialist with long-term experience in fast-paced environments requiring accuracy, discretion, and strong communication skills. Experienced in front-desk responsibilities, appointment scheduling, problem resolution, and supporting daily operations. Known for reliability, organization, and maintaining a calm, welcoming presence.
Operations professional with focus on streamlining processes and enhancing efficiency. Known for strong team collaboration and adaptability to changing needs. Reliable and results-driven with expertise in process improvement and resource management.
Overview
14
14
years of professional experience
Work History
Operations Associate
Amazon
10.2016 - 10.2025
- Resolve customer order issues by identifying errors and coordinating timely solutions
- Communicate clearly with internal teams to ensure accurate and on-time deliveries
- Utilize multiple software systems to track, verify, and update shipment records
- Train new employees on procedures, safety standards, and workflow expectations
- Maintain attention to detail while working in high-volume, time-sensitive settings
- Serve as a trusted team member for accuracy, reliability, and professionalism
Customer Service Associate / Front Desk Support
Sport Clips
02.2012 - 07.2013
- Greeted clients and managed front-desk operations in a high-traffic environment
- Scheduled and confirmed appointments while maintaining organized records
- Answered phones, assisted walk-in clients, and addressed customer inquiries
- Handled opening and closing duties, including cash handling and store security
- Conducted inventory checks and ensured product availability
- Delivered consistent, friendly customer service to build client trust and loyalty
Education
Real Estate Certificate -
Champion School of Real Estate
Pflugerville, TX01.2018
Cosmetology Certification - undefined
Baldwin Beauty School
Austin, TX01.2008
High School Diploma - undefined
James Bowie High School
Austin, TX01.2005
Skills
- Client service expertise
- Front desk operations
- Proficient in phone and email interactions
- Coordinated scheduling expertise
- Conflict resolution
- Record accuracy management
- Strong organizational skills
- Strong safety awareness skills
- Advanced Microsoft Office skills
- Effective team assistance
- Cultivating strong partnerships
- Service excellence
- Timely project completion
- Clear and concise communication
- Clear verbal and written communication
Accomplishments
- Supervised team of 10 staff members.
- successful training of new associates
- Achieved Safety hazards through effectively helping with daily inspections and holding Associates expectations
- Documented and resolved audits which led to improvement in rate percentage on accuracy
Additional Strengths
- Professional appearance and demeanor
- Strong interpersonal and listening skills
- Dependable, punctual, and detail-oriented
- Comfortable handling confidential information
Languages
English
Full Professional
Timeline
Operations Associate
Amazon
10.2016 - 10.2025
Customer Service Associate / Front Desk Support
Sport Clips
02.2012 - 07.2013
Cosmetology Certification - undefined
Baldwin Beauty School
High School Diploma - undefined
James Bowie High School
Real Estate Certificate -
Champion School of Real Estate