Summary
Overview
Work History
Education
Skills
Miscellaneous
Timeline
Generic

Alexandria Smith

West Burlington,IA

Summary

Skilled Phlebotomy Technician with 7 years experience working in high-volume, fast-paced environments. Highly knowledgeable in routine blood drawing skills, with years of customer service experience. A team leader with high communication and decision making skills.

Overview

13
13
years of professional experience

Work History

Charge

Impact Life
08.2016 - Current
  • Became a Charge after 2 years experience with the company and have excelled as a charge for the past 5 years.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Obtained blood specimens by performing venipunctures and finger sticks numerous times per day.
  • Collected blood samples using vacutainer tubes, butterfly needles, and straight needles.
  • Worked with donors to understand requirements and provide exceptional customer service.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Set up and rescheduled appointments for recurring donors.
  • Trained on Trima and Alyx machines to perform Apheresis operations.
  • Learned what it is to be a team leader and provide solid teamwork and customer service skills.
  • Created different ideas to help bring in new donors and encourage current donors to keep coming back.
  • Maintained a safe and positive work environment for myself and my coworkers.
  • DOT certified and CPR certified.

Deli Clerk

Hy-Vee Inc.
07.2012 - 07.2016
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Created appealing food arrangements for party trays and specialized orders.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Maintained proper signage and pricing information for displays, cases and counters.
  • Checked refrigerated and frozen cases and replenished low stock every afternoon and evening.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Assisted at least 50 customers per day
  • Greeted customers at counter to fulfill requests and answer questions
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods

Busser/Hostess

Prime Quarter Steak House
01.2011 - 06.2012
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Moved and set up seating, prepared extra silverware and diningware prior to arrival of large groups.
  • Had cleaning and dish-washing responsibilities in free time.
  • Arrived early prior to bussing shifts to prep food.

Education

High School Diploma - undefined

Princeton High School
Princeton, IL
2012

Skills

  • Venipuncture
  • Time management
  • Team leadership
  • Customer Service
  • Answering phone calls
  • Scheduling appointments
  • Organizational Skills
  • New hire training
  • Team building
  • Relationship Building
  • Calm Under Pressure

Miscellaneous

Volunteered a total of 100 hours in High School for United Way.

Years experience shooting photography for weddings, engagements, family photos, etc. Minimal experience working alongside a professional photographer. Basic editing skills.

Timeline

Charge

Impact Life
08.2016 - Current

Deli Clerk

Hy-Vee Inc.
07.2012 - 07.2016

Busser/Hostess

Prime Quarter Steak House
01.2011 - 06.2012

High School Diploma - undefined

Princeton High School

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Alexandria Smith