Alexandria Smith
Los Angeles,California
Summary
Professional Mixologist and team leader, with extensive knowledge of spirits and engages customers one-on-one. Committed to upholding highest standards of customer service and safe food handling practices. Skilled in budget management to reduce costs and maximize profits. Passion for food and beverage preparation, providing quality products to customers.
Overview
10
10
years of professional experience
Work History
Senior Operations Manager
WOLFGANG PUCK CATERING At Sony Studios
Culver City, CA
01.2022 - Current
- Operate full scale events such as movie premieres, weddings, corporate conferences, company dinners, etc
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Oversee all operations and logistics for off-premise events
- Liaison and coordinator between sales, clients, chefs, staffing, Captains, suppliers, vendors, and rental companies
- Purchased and managed all alcoholic beverage and Bars on Sony lot
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
Assistant General Manager and Bar Manager
DIN TAI FUNG
Los Angeles, CA
07.2021 - 03.2022
- Oversee all sales revenue, staff management, product quality, customer service standards and execution of promotions
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Enforce hygiene regulations and maintain Health department standards
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
Restaurant Bar Manager
TRUE FOOD KITCHEN
01.2019 - 01.2021
- Hired, trained and coached 80+ staff members on customer service skills, seasonal food and beverage knowledge and health/safety standards
- Managed bar inventory, product purchasing/sourcing, and vendor engagement
- Increased beverage sales 12% month over month
- Implemented Marketing to increase Take-out sales 20% quarter over quarter
- Private Party/Catering management.
Lead Bartender
PF CHANG’ S
01.2017 - 01.2019
- Managed all bar inventory, best practices, training, ordering and beverage sales
- Increased Beverage sales 8% quarter over quarter
- Private Party/Catering Manager.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Operations Manager
RSVP CATERING
01.2014 - 01.2017
- Operated full event warehouse
- Managed all operations and coordinated over 700 full service events
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Education
BS in Resort & Hospitality Management with concentration in Event Management -
Florida Gulf Coast University
Skills
- Bilingual: English/Spanish
- Project Management
- Operational and Logistics Management
- ServSafe Certified
- Exemplary performance in high-stress environments
- Bar and Inventory Management
- Logistics Analysis
Timeline
Senior Operations Manager
WOLFGANG PUCK CATERING At Sony Studios
01.2022 - Current
Assistant General Manager and Bar Manager
DIN TAI FUNG
07.2021 - 03.2022
Restaurant Bar Manager
TRUE FOOD KITCHEN
01.2019 - 01.2021
Lead Bartender
PF CHANG’ S
01.2017 - 01.2019
Operations Manager
RSVP CATERING
01.2014 - 01.2017
BS in Resort & Hospitality Management with concentration in Event Management -
Florida Gulf Coast University