Alexandria Smith
Greenfield,WI
Summary
Dynamic and results-driven professional with extensive experience in sales, management, and team leadership. Currently leading operations as a Store Manager at Pandora, Wauwatosa, WI, with a focus on driving sales, optimizing processes, and managing store-wide projects. Actively pursuing a Project Management Certification from Google, to be completed by January 2025. Highly teachable, adaptable, and eager to transition into a project management role where I can apply my leadership skills to achieve measurable outcomes.
Overview
10
10
years of professional experience
Work History
Store Manager
Pandora Jewelry
07.2024 - Current
- Task Management: Create and manage staff schedules to optimize performance and coverage.
- Budget Oversight: Monitor store budget, track expenses, and implement cost-saving measures.
- Quality Control: Ensure adherence to Pandora's standards for customer service and store presentation.
- Delegation: Assign tasks based on team strengths, ensuring timely completion and effective operation.
- Team Leadership: Recruit, train, and motivate a high-performing team, fostering a positive work environment.
- Project Execution: Lead store initiatives, including promotional events and merchandising, from planning to execution.
Senior Sales
The Connor Group
04.2022 - 06.2024
- Consistently surpass monthly and weekly sales targets through effective implementation of established sales processes
- Built rapport with prospective clients, converting 70% of leads into new lease signings
- Fostered positive resident relationships, leading to a 15% increase in lease renewal rates
- Lead and motivate team members, holding them highly accountable for performance in Traffic Building, New Rentals, and Renewals
- Conducted thorough credit underwriting for new applicants, ensuring high-quality tenant selection and minimizing financial risk
- Managed the One Right System for work orders, ensuring timely and efficient resolution of maintenance requests
- Actively engage in selling alongside team members, driving sales and maintaining peak performance levels through leadership by example, while efficiently managing my own and the team's schedules.
- Uphold high standards of professionalism and integrity, contributing to a positive company reputation and community engagement.
Assistant Manager
Old Navy
07.2021 - 04.2022
- Driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development
- Leading the team to identify and execute merchandise decisions based on inventory levels, store layout, and customer base, to maximize business opportunities per the brand strategy
- Fully understanding the financial statement and all the reports related to product placement and visual execution.
Lingerie Manager
Victoria's Secret
12.2019 - 04.2021
- Directed brand initiatives and strategies, ensuring alignment with company objectives
- Managed brand projects and guided team members to enhance brand visibility and drive sales growth
- Established sales objectives and fostered a culture of accountability through weekly meetings
- Mentored and coached a team, leading to a 40% promotion rate within the team, resulting in promotions and company growth
- Educated customers on lingerie products, enhancing satisfaction and driving sales.
Chanel Beauty Advisor
Chanel
07.2017 - 01.2019
- Used product knowledge, sales abilities, and customer relations skills to drive substantial sales increases in skincare and cosmetic products
- Courteously greeted customers and answered their questions in person and over the phone
- Demonstrated proper use of makeup and skincare products
- Assisted in meeting monthly and weekly company financial goals.
Jewelry Consultant
JB Robinson
04.2016 - 04.2018
- Provided dynamic service to customers through active engagement and well-honed listening skills
- Upsold warranties and purchase add-ons to customers to drive sales revenues
- Attended company trainings and seminars on customer engagement strategies, marketing, promotions, and sales goals
- Developed extensive conflict resolution skills to diffuse tense situations with unhappy customers.
Store Assistant Manager
Famous Footwear
09.2014 - 04.2016
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Education
High School Diploma -
Rich East High School
05.2014
Skills
- Sales Management
- Team Building
- Communication
- Strategic Thinking
- Adaptability
- Empowerment and Delegation
- Task Management
- Delegation
- Budget Oversight
- Prioritization
- Project Management
Accomplishments
- 2024 National Top Sales, Top Sales, in Chicago and Foot Traffic Vice President, 02/01/24, I was awarded the National Top Sales and Market Top Sales accolades due to my consistent track record of surpassing sales targets and quotas, generating substantial revenue. My dedication to understanding customer needs, strategic sales approach, and ability to innovate and adapt to market trends have contributed significantly to our company's success. I am honored to be recognized for my contributions and remain committed to driving further growth and excellence in sales performance.
- 2023 Grit Award, Top Sales and Foot Traffic Vice President, 08/01/23, In 2023 I was award the Grit, Top Sales Chicago and Foot Traffic award. Winning the grit award acknowledged my dedication and resilience in overcoming challenges, reflecting my commitment to excellence. My ability to adapt, innovate, and collaborate has contributed to our team's success, highlighting my role as a resilient and essential member. This recognition underscores my determination and grit in driving positive outcomes in my work.
Timeline
Store Manager
Pandora Jewelry
07.2024 - Current
Senior Sales
The Connor Group
04.2022 - 06.2024
Assistant Manager
Old Navy
07.2021 - 04.2022
Lingerie Manager
Victoria's Secret
12.2019 - 04.2021
Chanel Beauty Advisor
Chanel
07.2017 - 01.2019
Jewelry Consultant
JB Robinson
04.2016 - 04.2018
Store Assistant Manager
Famous Footwear
09.2014 - 04.2016
High School Diploma -
Rich East High School