Certified client-focused Helpdesk Administrator able to resolve technical issues quickly and effectively. Dedicated to exceeding client expectations by verifying satisfactory resolutions and provide a proactive approach to leverage relationships that maximize bottom-line results. Unique ability to identify and resolve customer concerns effectively and with careful attention to policy and procedures.
Hi, I’m
Alex Staggers
Windsor Mill,MD
Summary
Overview
7
years of professional experience
Work History
Menzies Aviation
Passenger Service Agent
02.2022 - Current
Job overview
- Check-in and instruct passengers on safety and emergency procedures
- Monitor security and maintain operational protocols
- Manage online booking inquiries and assist guests and travel partners with questions throughout entire booking cycle
- Tag baggage and route to appropriate location for loading and screening.
TransCore EZ Pass
Customer Service Representative
03.2021 - 09.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Used strategic and creative troubleshooting while abiding by policy, to evaluate and resolve technical problems on company website and application.
Dawn Foods
Cake Decorator
02.2017 - 06.2018
Job overview
- Managed material inventory and efficiently packed orders for wholesale
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors
- Analyzed cake project specifications and instructions prior to starting to pinpoint tasks and determine completion dates
- Added finishing touches to decorated fondant and soft-frosted cakes daily.
Ross Dress for Less
Loss Prevention Specialist
02.2016 - 02.2017
Job overview
- Provided loss control reporting for prospects and clients
- Enhanced training processes for clients and departments to increase overall functionality and promote a safe environment
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies
- Trained loss prevention staff, retail managers, and store employees on loss control and prevention measures.
Education
MedCertsLivonia, MI
IT Helpdesk Administrator program: CompTIA – Network+
CompTIA – A
University Overview
University of South FloridaTampa, FL
Bachelor of Science from Chemical Engineering
University Overview
Morgan State UniversityBaltimore, MD
Bachelor of Science from Engineering Physics
05.2027
University Overview
Skills
- Understand the basics of operating systems, network technologies and design principles
- Install, configure, upgrade, and maintain PC workstations and SOHO networks
- Manage and troubleshoot a basic network infrastructure, using common ports and networking protocols
- Install and manage wired and wireless networks, adhering to standards and using modern testing tools
- Identify and troubleshoot performance and connectivity issues related to PC’s and networks
- Prepare, edit, and enhance documents in Microsoft Word
- Apply methods to organize, calculate and analyze information using Microsoft Excel
- Utilize multiple options for exchanging information and managing activities using Microsoft Outlook
- Create effective, robust presentations using Microsoft PowerPoint and design various diagrams using Microsoft Visio
- Collaborate effectively with the use of Office 365 Web apps, OneDrive, and Skype for business
Timeline
Passenger Service Agent
Menzies Aviation
02.2022 - Current
Customer Service Representative
TransCore EZ Pass
03.2021 - 09.2021
Cake Decorator
Dawn Foods
02.2017 - 06.2018
Loss Prevention Specialist
Ross Dress for Less
02.2016 - 02.2017
MedCerts
IT Helpdesk Administrator program: CompTIA – Network+
CompTIA – A
University of South Florida
Bachelor of Science from Chemical Engineering
Morgan State University
Bachelor of Science from Engineering Physics