Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Stone

New York,NY

Summary

  • Highly experienced, known for exemplary team-building and project oversight skills.
  • Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
  • Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings.
  • Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
  • Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
  • Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
  • Comfortable in fast pace, high volume situations. Expertise in multi-tasking abilities, handling many tasks at one time.

Overview

11
11
years of professional experience

Work History

Community Consultant

AvalonBay Communities
04.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.

Luxury Sales Associate

Kate Spade New York
11.2022 - 04.2024
  • Transferred to NYC flagship store November '22
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created and expanded sales presentations to new and existing customers increasing net sales revenue
  • Enhanced client satisfaction by providing personalized recommendations and attentive service.
  • Increased store revenue by consistently meeting and exceeding sales targets.
  • Delivered exceptional customer experiences through consistent demonstration of product knowledge and expertise.
  • Created and maintained relationships with clients through company based applications, inviting them to private events and keeping them up to date of promotions, and new inventory launches

Luxury Sales Associate

Kate Spade New York
06.2017 - 11.2022
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Processed product returns and assisted customers with other selections.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Enhanced client satisfaction by providing personalized recommendations and attentive service.
  • Increased store revenue by consistently meeting and exceeding sales targets.
  • Keeping up with repeat clients through follow up emails, promotions and appointments
  • Created professional relationships with clients and kept them up to date with our stores latest product, promotions, and special VIP only privileges.

Top Seller

Bath & Body Works
10.2015 - 11.2016
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Engaged customers to understand product and service needs, providing demonstrations and using persuasive techniques to build product value.
  • Created and implemented store displays, promoting sales and growth.
  • Overcame customer objections to use of products and services, answering questions and providing information and new perspectives to show value.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Sales Associate

Forever 21
07.2014 - 01.2015
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assessed customer needs to provide assistance and information on product features.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.

Education

No Degree -

Seminole State College
Lake Mary, FL

High School Diploma -

Atlantic Coast High School
Jacksonville, FL
06.2013

Skills

  • Teamwork and Collaboration
  • Strong Interpersonal Communication
  • Sales Trends
  • Highly driven and motivated
  • Effective relationship building
  • Excellent customer service

Timeline

Community Consultant

AvalonBay Communities
04.2024 - Current

Luxury Sales Associate

Kate Spade New York
11.2022 - 04.2024

Luxury Sales Associate

Kate Spade New York
06.2017 - 11.2022

Top Seller

Bath & Body Works
10.2015 - 11.2016

Sales Associate

Forever 21
07.2014 - 01.2015

No Degree -

Seminole State College

High School Diploma -

Atlantic Coast High School

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Alexandria Stone