Alexandria Streeter
Miami,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Medical Appointment Scheduler
Baptist Health Of South Florida
12.2020 - Current
- Enhancing patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Streamlining appointment booking process for increased clinic efficiency and customer satisfaction.
- Reducing wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
Shopper
Amazon Prime Shopper
07.2018 - 12.2020
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Performed daily opening/closing procedures according to company guidelines for operational excellence.
Teacher Assistant
Broward County Public Schools
01.2018 - 09.2020
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Contributed to increased student success by providing one-on-one support for struggling learners.
- Participated in professional development workshops to stay current with best practices in education.
Customer Service Representative
Alorica
08.2014 - 09.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Guest Logistic/Part-Time
Carnival Cruise Line
10.2012 - 08.2014
- Enhanced guest experiences by providing efficient and courteous assistance during the embarkation and disembarkation process.
- Ensured timely departure of each sailing by managing an efficient boarding process for all passengers.
- Assisted guests with special needs, ensuring their comfort and safety throughout the cruise journey.
Customer Service Representative
Pizza Hut
01.2008 - 01.2012
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
- Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
Education
Associate in Arts in General Studies -
Tallahassee Community College
Tallahassee, FL01.2011
High School Diploma -
Miami Central High School
Miami, FL01.2008
Skills
- Strong Organization
- Appointment Scheduling
- Calendar Management
- Follow-Up Skills
- Data Entry Proficiency
- Problem Solving
Timeline
Medical Appointment Scheduler
Baptist Health Of South Florida
12.2020 - Current
Shopper
Amazon Prime Shopper
07.2018 - 12.2020
Teacher Assistant
Broward County Public Schools
01.2018 - 09.2020
Customer Service Representative
Alorica
08.2014 - 09.2017
Guest Logistic/Part-Time
Carnival Cruise Line
10.2012 - 08.2014
Customer Service Representative
Pizza Hut
01.2008 - 01.2012
Associate in Arts in General Studies -
Tallahassee Community College
High School Diploma -
Miami Central High School