Alexandria Styles
Barberton,OH
Summary
Results-driven professional with background in training and development, equipped to enhance team capabilities. Proven ability to design and implement effective training programs and improve employee performance. Valued for collaborative approach and adaptability to dynamic environments, excelling in communication and problem-solving.
Support training professional with proven track record in driving team collaboration and achieving measurable outcomes. Demonstrates strong communication, instructional design, and problem-solving skills to adapt to changing needs and enhance team performance. Known for reliability and results-focused approach, ensuring seamless integration of new processes and technologies.
Overview
14
14
years of professional experience
Work History
Provider Support Trainer
Medical Mutual of Ohio
01.2023 - Current
- Enhanced employee performance by designing and delivering targeted training programs.
- Served as a subject matter expert within the organization, providing guidance to colleagues on various support processes and procedures.
- Developed a streamlined onboarding process for new employees, reducing time spent in orientation sessions.
- Improved overall team efficiency by implementing innovative training methods tailored to individual learning styles.
- Ensured compliance with industry regulations and company policies by consistently updating training materials to reflect current standards.
- Supported new hires through comprehensive onboarding processes, resulting in quicker acclimation to company culture and expectations.
- Facilitated knowledge sharing among team members through workshops and group discussions, promoting cross-functional collaboration and problem-solving skills.
- Collaborated with management to identify skill gaps and develop customized training solutions.
- Evaluated trainee progress, providing constructive feedback and additional resources for continued growth.
- Maintained detailed records of all completed training sessions, ensuring accurate documentation for future reference or audits purposes.
- Established positive relationships with trainees, fostering open communication and encouraging ongoing development.
- Created engaging learning materials that catered to diverse learning preferences, increasing comprehension levels among participants.
- Optimized employee retention rates by developing personalized career development plans in tandem with individual goals and aspirations.
- Developed a strong support network for all employees by regularly offering refresher courses, supplemental resources, and ongoing mentorship opportunities.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Provided coaching and mentoring to employees.
- Trained and mentored over 50 new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Developed and implemented successful onboarding program.
- Designed and delivered web-based, self-directed learning materials.
Provider Credentialing and Quality Reviewer
Medical Mutual of Ohio
01.2021 - 01.2023
- Ensure all completed files are compliant with company, state, and federal accreditation requirements.
- Review and audit applications and data form central repositories for provider data against federal, state, and corporate standards.
- Develop and present training materials, polices, and procedures to support day-to-day operations.
- Trend errors and identify opportunities for training.
- Orients, train, and mentor junior level department staff.
- Make recommendations for process improvement and appropriate course of action for situations not covered by current policy.
- Support the development and improvement of materials, policies, and procedures.
- Assist with special projects as needed.
- Establish the integrity of the provider data contained in the data system.
SR Provider Credentialing & Data Specialist
Medical Mutual of Ohio
01.2020 - 01.2021
- Initial and ongoing practitioner, provider, and organization data entry and credentialing into the various modules of the Provider Data Management Systems.
- Ensurer compliance with standards set by individual states, federal and accrediting organizations.
- Accurately verifies and enters information into the Provider Data Management Systems.
- Ensures that all work is completed in a timely manner.
- Meets Metrics expectations as required by productivity and quality.
- Supports special projects as needed.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Led training sessions and workshops to help colleagues stay abreast of the latest industry trends and best practices.
- Reduced errors in data entry by creating user-friendly templates and providing thorough training for staff members.
Provider Credentialing & Data Specialist
Medical Mutual of Ohio
01.2018 - 01.2020
- Initial and ongoing practitioner, provider, and organization data entry and credentialing into various modules of Provider Data Management Systems.
- Ensurer compliance with standards set by individual states, federal and accrediting organizations.
- Accurately verifies and enters information into Provider Data Management Systems.
- Ensures that all work is completed in timely manner.
- Meets Metrics expectations as required by productivity and quality.
- Supports special projects as needed.
Customer Care Specialist
Medical Mutual of Ohio
01.2016 - 01.2018
- Educates Providers on appeals submission and medical policy.
- Provide high-level assistance to providers, clerical staff, and insured members of Medical Mutual.
- Responsible for investigating accurate answers and ensuring understanding of inquiries regarding company policies/ guidelines, benefits, provider contracts, eligibility, claim status and payment processing.
- ICD 10 code handling to ensure services are valid and billable under members policy.
- Simple, advanced claims adjudication.
- Proper documentation of all services provided to maintain record management and correspondence.
- Reimbursement cycle management.
- Render accurate benefit information on Medical Mutual members to providers, clerical staff, and insured members.
Store Manager
Torrid LLC
01.2014 - 01.2016
- Drive sales, Maintain store goals, and associate performance.
- Maintain one of the highest sales performance in the district.
- Maintain and exceed sales plan by 30% with a increase to store plan by $300,000.
- Sound knowledge in visual merchandising to meet company standards on a multi-store level.
- Train associates on performance, register procedures, and visual merchandising on a daily bases.
- Execute new store opening operations and preparations.
- Extensive experience in performing visual standards, presentation and store sets on multi-store level.
- Identifying and maintaining replenishment needs while accurately stocking and rotating product as needed.
- Effectively engage customers and create excitement about product in the store.
Specialist
Apple Inc.
01.2011 - 01.2014
- Responsible for recommending proper customer solutions and customer product choices.
- Successfully handle customer service needs. (one on one training, technical trouble shooting, device repair)
- Collaborated to develop and implement team morale activities.
- Successfully create product energy and excitement for customers.
- Selected for training customers on new devices and conducting workshops to further the knowledge of Apple Products.
- Followed all company policies and procedures to deliver quality work.
Education
Bachelor of Science - Fashion Merchandising
Kent State University
Kent, Ohio12.2008
Skills
- Microsoft Office
- Windows XP
- Windows Vista
- Windows 7
- Adobe Photoshop
- OnBase
- EVIPS
- Training delivery
- Feedback delivery
- Problem-solving
- Team collaboration
- Active listening
- Verbal and written communication
- Employee onboarding
- Staff development
- Staff education and training
- Training tools and resources
- Training documentation
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Coaching and development
- Conflict resolution
- Analytical thinking
Timeline
Provider Support Trainer
Medical Mutual of Ohio
01.2023 - Current
Provider Credentialing and Quality Reviewer
Medical Mutual of Ohio
01.2021 - 01.2023
SR Provider Credentialing & Data Specialist
Medical Mutual of Ohio
01.2020 - 01.2021
Provider Credentialing & Data Specialist
Medical Mutual of Ohio
01.2018 - 01.2020
Customer Care Specialist
Medical Mutual of Ohio
01.2016 - 01.2018
Store Manager
Torrid LLC
01.2014 - 01.2016
Specialist
Apple Inc.
01.2011 - 01.2014
Bachelor of Science - Fashion Merchandising
Kent State University
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