Alexandria Sutherland
Lawrenceburg,KY
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
4
4
years of professional experience
Work History
Co-Director
All-Star Learning Center
10.2019 - Current
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Trained and mentored new employees on industry practices and business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Teller
Commonwealth Credit Union
01.2022 - 11.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Phlebotomist
Kentucky Blood Center
01.2021 - 10.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
Education
High School Diploma -
Anderson County High School
Lawrenceburg, KY06.2018
Skills
- Team building
- Organizational skills
- Decision making
- Time management
- Problem solving
- Data analysis
- Staff supervision
- Customer relations
Timeline
Teller
Commonwealth Credit Union
01.2022 - 11.2022
Phlebotomist
Kentucky Blood Center
01.2021 - 10.2021
Co-Director
All-Star Learning Center
10.2019 - Current
High School Diploma -
Anderson County High School
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