ALEXANDRIA TAYLOR
Gardner
Summary
Billing management professional with strong expertise in financial oversight, invoicing, and accounts receivable processes. Known for fostering team collaboration and driving results, ensuring seamless operations and client satisfaction. Adept at adapting to evolving needs and establishing efficient workflows through leadership, analytical skills, and attention to detail. Highly reliable, with focus on precision and efficiency in managing billing cycles.
Overview
17
17
years of professional experience
Work History
Director of Billing
Epiq Global
04.2025 - Current
- Fostered a culture of continuous improvement within the billing department, encouraging staff to share ideas and best practices for enhancing performance.
- Identified opportunities for automation within the billing process, cutting down manual tasks and freeing up resources for more strategic activities.
- Collaborated with other department heads to develop strategies for maximizing revenue while maintaining high levels of client satisfaction.
- Implemented robust auditing procedures to identify potential areas of risk and improve overall compliance with industry standards.
- Launched cross-functional projects to streamline interdepartmental workflows, leading to increased efficiency across the organization.
Senior Billing Manager
Epiq Global
04.2021 - 04.2025
- Oversaw five billing departments, handling 2,000 invoices and generating $12 million in monthly revenue within the class action and corporate restructuring divisions.
- Recruited, trained and cultivated a team of billing analysts, leads and supervisors that deliver white glove service in a fast-paced environment
- Managed and executed projects to improve the tracking, distribution, and collection of invoices.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Ensured strict adherence to internal controls protocols by regularly reviewing departmental practices and implementing necessary corrective actions.
- Integrated a new product line into the existing billing systems, streamlining processes and achieving efficiencies that led to a reduced headcount. (GRG)
Billing Manager
Epiq Global
04.2020 - 04.2021
- Transformed a paper-based billing department into a digital system, cutting the invoice creation process from over 30 days to just 4 days.
- Managed the onboarding of a significant group of offshore resources, enabling the department to achieve its cost-saving objectives.
- Conducted performance reviews and implemented improvement plans.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Developed a strong rapport with key stakeholders by maintaining open lines of communication and promptly addressing any concerns raised.
- Integrated a new product line into the existing billing systems, streamlining processes and achieving efficiencies that led to a reduced headcount (GCG).
Billing Supervisor
Epiq Global
04.2018 - 04.2020
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Increased staff efficiency through regular evaluations, targeted coaching sessions, and tailored performance improvement plans.
- Developed comprehensive training materials for new hires to ensure a smooth onboarding process and rapid acclimation to company systems and procedures.
Billing Analyst
Epiq Global
06.2017 - 04.2018
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
- Researched portals issues related to non-payment within e-billing vendor portals.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Supported the integration of 2,500 cases into SAP by reviewing data, training employees, and testing system enhancements.
- Prepared and shared financial reports for both internal and external purposes.
- Made sure all billing practices complied with audit standards.
- Managed a case load of 400+ invoices
Planning Analyst
Alliance Data
12.2014 - 05.2017
- Supported long-term staffing models that translated predicted customer demand to staffing capacity
- Reported forecasted versus actual capacity and assisted various departments with balancing their customer demands with available resources
- Customer care specialist from 2014-2015; promoted to planning analyst
- Increased forecast reliability by continuously monitoring plan adherence against actual results, refining methodologies as needed based on performance outcomes.
- Coordinated closely with production teams to ensure optimal resource allocation and minimize potential bottlenecks during peak periods.
Collections Manager
AMG Services
06.2008 - 09.2014
- Top performing team for 12 consecutive months
- Developed and presented on-going training sessions for employee growth and development
- Coached collection agents through focused training, goal setting and call monitoring
- Utilized incentives and competition to drive agent behavior for desired outcome
- Collection agent from 2008-2009; Quality assurance from 2009-2010
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
Education
Bachelor of Arts - PROFESSIONAL COMMUNICATION
University of Kansas
Lawrence, KSASSOCIATE OF SCIENCE - MATHEMATICS
Johnson County Community College
Overland Park, KSSkills
- Leading cross-functional teams
- Team collaboration
- Experience with SAP systems
- SharePoint
- Audit compliance
- Staff management
- Accounts receivable management
- Effective project management
- Process improvements
- Relationship building and management
- Financial analysis and reporting
- Continuous improvement
Timeline
Director of Billing
Epiq Global
04.2025 - Current
Senior Billing Manager
Epiq Global
04.2021 - 04.2025
Billing Manager
Epiq Global
04.2020 - 04.2021
Billing Supervisor
Epiq Global
04.2018 - 04.2020
Billing Analyst
Epiq Global
06.2017 - 04.2018
Planning Analyst
Alliance Data
12.2014 - 05.2017
Collections Manager
AMG Services
06.2008 - 09.2014
ASSOCIATE OF SCIENCE - MATHEMATICS
Johnson County Community College
Bachelor of Arts - PROFESSIONAL COMMUNICATION
University of Kansas
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