Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandria Thornton

Greensburg,PA

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of time management. Motivated to learn, grow and excel.

Overview

8
8
years of professional experience

Work History

Sales Associate

M&M Leather
09.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.

Pet Stylist Apprentice

Petco
01.2022 - 05.2022
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Trimmed nails using clippers and grinders.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
  • Cleaned tear stains from fur using safe chemical cleansers.
  • Bathed dogs to remove fleas, ticks and other skin parasites.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Monitored animals for behavioral problems and signs of health issues.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Kept cages, kennels, play yards and grooming areas neat and clean.

Pastry Finisher

Prantl's Bakery
07.2021 - 11.2021
  • Maintained cleanliness and hygiene in bakery premises.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Inspected packed items in boxes to identify last-minute issues before loading onto trucks.
  • Cleared product from machines at end of run and shift.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Complied with health and safety codes to protect staff and customers.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Cleaned and maintained kitchen equipment and oven.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

Machine Operator

L&S Machine Co Inc.
12.2018 - Current
  • Read and interpreted blueprints and schematics for work to be performed.
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
  • Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
  • Maintained machines within work area, complying with company and OSHA safety rules and regulations.
  • Used CNC and manual equipment to perform rough and finishing machining.
  • Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.

Cashier

Dollar General
08.2018 - 12.2018
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Operated cash register for cash, check and credit card transactions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers with special services, account updates and promotional options.

Sales Associate

Big Lots
06.2017 - 08.2018
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Educated customers on promotions to enhance sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

Education

High School Diploma -

Greensburg Salem High School
Greensburg, PA
06.2016

Skills

  • Loss prevention
  • Store opening and closing
  • Accurate Money Handling
  • Cash Handling
  • Guest Services
  • Cleaning
  • Customer service
  • Organization
  • Relationship development
  • Credit card processing
  • Identification Checks
  • ID Verification
  • Customer Relations
  • Basic math skills
  • Cleaning procedures

Timeline

Sales Associate

M&M Leather
09.2022 - Current

Pet Stylist Apprentice

Petco
01.2022 - 05.2022

Pastry Finisher

Prantl's Bakery
07.2021 - 11.2021

Machine Operator

L&S Machine Co Inc.
12.2018 - Current

Cashier

Dollar General
08.2018 - 12.2018

Sales Associate

Big Lots
06.2017 - 08.2018

High School Diploma -

Greensburg Salem High School

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Alexandria Thornton