Alexandria Threats
Stonecrest,GA
Summary
Dedicated Customer Service professional with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
Work History
Event Production Manager
Personal Touch Events
01.2018 - Current
- Implemented innovative audiovisual technology solutions to elevate event presentations and engage audiences.
- Assured timely delivery of all necessary equipment, materials, and supplies by coordinating closely with vendors before each event.
- Collaborated with marketing teams to promote events and drive attendance, resulting in sold-out functions.
- Coordinated logistics for multi-day conferences, creating detailed schedules and managing on-site operations.
- Developed and maintained budgets for multiple events, ensuring financial goals were met or exceeded.
Customer Service Representative
Walmart
08.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Floor Manager
Ponobes
06.2022 - 07.2023
- Managed employees to maintain smooth-running operations of the shop floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Cashier
Shoppers World
06.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations.
Education
Bachelor Degree - Early Childhood Care
Georgia Piedmont
Clarkston03.2027
Skills
- Onsite Execution
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Customer Service
- Cash Handling
- Customer Relations
- Team training and development
- Scheduling and Planning
- Conflict Resolution
Timeline
Customer Service Representative
Walmart
08.2023 - 06.2024
Floor Manager
Ponobes
06.2022 - 07.2023
Cashier
Shoppers World
06.2021 - 10.2022
Event Production Manager
Personal Touch Events
01.2018 - Current
Bachelor Degree - Early Childhood Care
Georgia Piedmont
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