Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
Generic

Alexandria Tovar

Leander

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePaid time off401k matchPaid sick leave

Summary

Experienced retail operations leader, capable of managing comprehensive store operations in high-volume settings. Recognized for a strong focus on coaching, training, and developing teams through effective communication to foster accountability and engagement. Proven track record of balancing operational discipline with team development, resulting in consistent execution, enhanced customer satisfaction, and increased store profitability. Eager to leverage expertise and advance within a growth-oriented organization that values leadership and innovation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service & Operations Supervisor

Floor & Decor
Cedar Park, TX
01.2022 - Current
  • Supervise all aspects of daily store operations, leading associates across front-end, inventory, merchandising, warehouse, and receiving functions to ensure consistent execution and exceptional customer service.
  • People-first leader who coaches, trains, and develops associates, explaining the “why” behind processes to build accountability, understanding, and engagement.
  • Partner with Operations Manager and senior leadership to plan and execute daily operational tasks, staffing, and priority initiatives.
  • Utilize P&L information to understand how inventory write-offs, associate safety incidents, and markdowns affect store profitability, ensuring proper processes and controls minimize impact.
  • Support associate career development and encourage progression within the company through ongoing feedback, skill-building, and mentorship.
  • Oversee inventory accuracy, receiving, merchandising recovery, and physical inventory execution; led three successful physical inventories (2022–2025), including partnering with an external auditor in 2025 to achieve full compliance for a publicly traded company.
  • Collaborate with Department Managers to analyze performance trends, identify operational gaps, and drive improvements across all departments.
  • Design and facilitate training initiatives, huddles, and coaching sessions to improve engagement, knowledge, and execution.
  • Manage onboarding, interviewing, and training of new associates, supporting career progression and retention.

Member Specialist

Sam's Club
McAllen, TX
07.2021 - 12.2021
  • Maintained area of responsibility by organizing merchandise, handling returns, and ensuring compliance with company policies, contributing to a well-organized and efficient store environment.
  • Arranged and zoned merchandise, ensuring that products were displayed attractively and that inventory was correctly managed to reduce shrink and damages.
  • Provided excellent member service by managing the self-checkout area, assisting members with transactions, and resolving any issues or concerns promptly.
  • Promoted Sam’s Club products and services, guiding members on self-service technology, and enhancing their shopping experience.
  • Managed exit areas by reviewing member receipts, acknowledging members, and addressing their needs to ensure a smooth and positive experience.

Shift Manager

Chick-fil-A
McAllen, TX
05.2020 - 07.2021
  • Greeted and served guests enthusiastically, ensuring a positive and welcoming experience aligned with Chick-fil-A’s vision “to care and to serve.”
  • Handled cash transactions and managed daily cash responsibilities, demonstrating accuracy and trustworthiness in financial tasks.
  • Trained new hires on store operations and guided certified trainers on proper training techniques, contributing to a well-prepared and efficient team.
  • Oversaw daily inventory needs and managed day-to-day business activities, ensuring smooth operations and adequate supply levels.
  • Maintained front-of-house cleanliness and upheld high standards for customer-facing areas.
  • Engaged with customers to resolve complaints and provided resources, ensuring customer satisfaction and retention.
  • Managed team member performance by setting goals, monitoring metrics, and addressing staffing needs to maintain an effective and motivated team.
  • Delegated tasks to team members and executed catering orders, showcasing strong organizational and leadership skills.
  • Monitored and managed daily, weekly, and monthly goals/metrics, ensuring that the team met performance targets and operational standards.
  • Executed shift organization and oversaw restaurant needs, ensuring smooth transitions and consistent service quality.

Education

Associate's degree - Logistics And Supply Chain Management

Austin Community College
Cedar Park, TX
12-2026

High School diploma -

Mcallen Memorial High School
McAllen, TX
05-2020

Skills

  • Retail management
  • Profit & Loss
  • Team development
  • Recruiting
  • Merchandising
  • Customer relationship management
  • Detail oriented
  • Operational Planning & Task Prioritization
  • Salesforce
  • Microsoft Office
  • Operations management
  • Root-cause analysis

Accomplishments

  • Doubled store credit applications year-over-year as Store Credit Captain by embedding credit into culture and coaching associates.
  • Led three successful physical inventories (2022–2025), including partnering with an external auditor in 2025 to achieve full compliance for a publicly traded company.
  • Supported two successful store grand openings, ensuring operational standards and team readiness.
  • Recognized as a High-Potential Leader (HIPO) and attended OPEX and Operations Manager leadership training (2025).

Certification

  • Lift Equipment Certified

Languages

Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service & Operations Supervisor

Floor & Decor
01.2022 - Current

Member Specialist

Sam's Club
07.2021 - 12.2021

Shift Manager

Chick-fil-A
05.2020 - 07.2021

Associate's degree - Logistics And Supply Chain Management

Austin Community College

High School diploma -

Mcallen Memorial High School

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