Alexandria Travirca
Spring,TX
Summary
Dynamic professional with a strong customer service focus and proven staff training abilities at Pet Suites. Skilled in social media management and event planning, I enhance customer satisfaction and drive engagement through effective communication and creative content. Successfully led teams to achieve operational goals, resolving conflicts and maintaining high standards of service. Demonstrated strong leadership and problem-solving skills while fostering collaborative work environment.
Overview
8
8
years of professional experience
Work History
Manager on Duty
Pet Suites
09.2023 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Coordinated schedules and timelines for events.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Brainstormed and implemented creative event concepts and themes.
Lead Host
Pet Suites
09.2022 - 09.2023
- Enhanced customer satisfaction by efficiently managing reservations.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answer all incoming calls, respond to voicemails and emails.
- Gets to know clients and their pet’s names on a regular basis
- Obtain all information related to a pet’s visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
Administrative Assistant
Regal Pools
12.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Excellent customer service and interpersonal skills. Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel and PowerPoint.
- Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
Aquatic Specialist
Petco
05.2021 - 12.2021
- Tracked, organized and cleaned tank equipment and restocked or replaced inventory to keep tank in good working condition.
- Ensure that proper aquatic care and husbandry is being provided to our aquatic life in the store.
- Act as the primary resource regarding all aquatic life education and care.
- Assisted with daily animal diet preparations and water quality testing.
Guest Advisor
Petco
06.2020 - 05.2021
- Provide guests with exceptional customer service by being the subject matter expert on all products, nutrition, services, in-store promotions, local community events and other areas of animal care and wellness
- Act as a personal shopper/information center for customers as they enter the store and be 100% focused on customer service.
- Be knowledgeable about pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.
- Be familiar with all new products and services in order to be able to engage with customers regarding new product and services features and benefits.
Kennel Assistant
The Kitten House Rescue
06.2017 - 09.2020
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Fed and watered cats, providing wet food and specialized diets as required.
- Administering medication to cats in need
- Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
Merchandise Operations Specialist
Petco
01.2020 - 06.2020
- Understanding how to blue dot (inventory count).
- Understanding how the ad set process and reading the ad planner. Doing planograms and end-cap processes.
- Responsible for the efficient execution of merchandising items to ensure with consistency in product sets and signage displays across a group of stores.
- Accountable for a reduction in time spent on merchandising processes due to an increased familiarity of sets.
- Good knowledge of the store product and strong merchandising and organization skills. Ability to be diligent in completion of time keeping, mileage calculations and expenses.
- Enhanced store presentation and customer experience through effective visual merchandising strategies.
Sales Associate
Petco
12.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science -
Lone Star College
Houston, TX05-2019
Skills
- Customer service focus
- Staff training & development
- Policy enforcement
- Decision-making
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Scheduling appointments
- Event planning
- Social media management
- Content creation
Timeline
Manager on Duty
Pet Suites
09.2023 - Current
Lead Host
Pet Suites
09.2022 - 09.2023
Administrative Assistant
Regal Pools
12.2021 - 05.2022
Aquatic Specialist
Petco
05.2021 - 12.2021
Guest Advisor
Petco
06.2020 - 05.2021
Merchandise Operations Specialist
Petco
01.2020 - 06.2020
Sales Associate
Petco
12.2018 - 01.2020
Kennel Assistant
The Kitten House Rescue
06.2017 - 09.2020
Associate of Science -
Lone Star College
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