Alexandria Turner
Frisco
Summary
To secure a position in the mental health field that will create an opportunity to provide emotional support, increase mental health awareness, and implement the necessary tools for clients to reach their full potential.
Overview
6
6
years of professional experience
Work History
Mental Health Counselor
The Potter's House Of Dallas
02.2023 - Current
- Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Employed methodologies such as cognitive behavioral therapy to assist patients.
Licensed Psychotherapist
Nourish Wellness
07.2022 - 02.2023
- Completed initial assessments and formulated appropriate treatment plans
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Focused on clients' strengths to instill hope and better quality of life
- Documented client progress in confidential files.
- Worked collaboratively with teenagers to implement self- awareness, enhance self- esteem, and leadership skills
Mental Health Counselor Intern
Urban Counseling Clique
03.2022 - 06.2022
- Worked primarily with teenagers/ adolescents to enhance interpersonal relationships and self awareness
- Worked with individuals suffering from depression, anxiety, and identity issues
- Used Solution- Focused Therapy along with CBT to promote self awareness and emotion regulation in clients
- Collaborated with clients to create treatment plans specific to their needs
Home Loan Specialist
PennyMac Loan Services
08.2021 - 05.2022
- Audited recently closed loans for potential errors
- Issued borrower refunds for overpayment on loans when appropriate
- Contacted title companies to determine fault for delays in various closings
- Reviewed closing disclosures for accuracy
- Completed daily and weekly reporting
Customer Service Representative
First United Bank & Trust
01.2021 - 07.2021
- Handled a vast amount of daily inbound and outbound calls
- Answered customer questions regarding escrow shortages and payment increases
- Provided counsel and loan assistance programs to individuals affected by COVID- 19
- Offered advice and assistance to customers, paying attention to special needs or wants
Asset Preservation Coordinator
Mortgage Contracting Services LLC
06.2018 - 01.2021
- Served as a liaison between independent contractors and banks
- Reviewed and issued time sensitive work orders for vendors to complete
- Oversaw inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Ensured properties were in compliance condition before submitting to HUD
- Created daily reports
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis, MN06.2022
Bachelor of Science - Biology
Jackson State University
Jackson, MS12.2017
Skills
- Experience working with teenagers and adults with ADHD, depression and anxiety
- TF- CBT training
- Microsoft Word, Power Point, Excel, Windows, Internet
Timeline
Mental Health Counselor
The Potter's House Of Dallas
02.2023 - Current
Licensed Psychotherapist
Nourish Wellness
07.2022 - 02.2023
Mental Health Counselor Intern
Urban Counseling Clique
03.2022 - 06.2022
Home Loan Specialist
PennyMac Loan Services
08.2021 - 05.2022
Customer Service Representative
First United Bank & Trust
01.2021 - 07.2021
Asset Preservation Coordinator
Mortgage Contracting Services LLC
06.2018 - 01.2021
Master of Science - Clinical Mental Health Counseling
Walden University
Bachelor of Science - Biology
Jackson State University
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