Alexandria Valcourt
Atlanta,GA
Summary
Skilled Lash Artist and Customer Service Representative, excelled at Miami Minkz Aesthetics by enhancing client satisfaction through expert lash care and upselling services, boosting salon revenue. Demonstrated exceptional conflict resolution and empathy at Amscot, fostering customer loyalty. Proficient in lash maintenance and allergy awareness, blending technical prowess with interpersonal skills.
Overview
10
10
years of professional experience
Work History
Lash Artist
Miami Minkz Aesthetics
02.2018 - 11.2024
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
Customer Service Representative
Amscot - The Money Superstore
02.2015 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Full Specialist - Cosmetology
Hollywood Institute of Beauty Careers
Hollywood, FL07-2020
Associate of Science - Science
Miami Dade College
Miami, FL06-2017
Skills
- Allergy awareness
- Facials and makeup applications
- Lash and eyebrow maintenance
- Waxing treatments
Timeline
Lash Artist
Miami Minkz Aesthetics
02.2018 - 11.2024
Customer Service Representative
Amscot - The Money Superstore
02.2015 - 09.2018
Full Specialist - Cosmetology
Hollywood Institute of Beauty Careers
Associate of Science - Science
Miami Dade College