Alexandria Vincent
Summary
Dedicated customer service professional with a proven ability to enhance customer experiences through effective communication and problem-solving skills. Recognized for delivering high-quality work in fast-paced environments, consistently achieving company goals. Strong multitasking and time management capabilities facilitate the seamless handling of last-minute changes while maintaining exceptional service standards. Committed to continuous learning and development, aiming to drive positive outcomes in every interaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
988 Suicide and Crisis Lifeline
Charleston, USA
08.2024 - Current
- I engage in conversations and text exchanges with individuals who are experiencing challenges
- I listen to them and validate their feelings to the best of my ability
- I also help them discover coping strategies for difficult times and provide resources for any assistance they may need now or in the future
- I find fulfillment in talking to people and supporting them through their struggles
Shift Leader/Assistant Manager
Tudor's Biscuit World
Charleston, USA
06.2022 - 05.2024
- I managed shifts whenever my manager was absent, overseeing a team of seven to ten people at a time
- My responsibilities included answering phones, handling cash deposits at the bank for the store, managing the cash drawers, and addressing customer complaints
- Taking care of customer orders, Occasionally I also had to place truck orders and must of the time I had to put them way three times a week
In Home Caregiver
Spokane, USA
08.2020 - 11.2021
- Prepared nutritious meals, maintained cleanliness, and managed laundry to ensure a comfortable living environment.
- Transported clients to medical appointments and grocery stores, ensuring timely and safe travel.
- Administered medications, managed GI tube changes, and provided comprehensive support to enhance daily well-being.
Housekeeping/Front Desk Clerk
Red Roof Inn
Fairmont, USA
11.2015 - 03.2019
- I cleaned hotel rooms and did laundry
- (for housekeeping)
- Answered phones, Checked guests in, and handled complaints
- (for front desk)
- Even did some maintenance when necessary
Sandwich Maker/Cashier
Subway
Fairmont, USA
03.2013 - 07.2017
- I took customer orders, prepared sandwiches and other food items, and processed payments. I answered phone calls to assist with any issues or questions customers had.
- In the mornings, I completed prep work to gather all the necessary ingredients for the day, including cutting and baking some foods. At the end of the day, I cleaned up and organized everything for storage.
Education
High school diploma -
East Fairmont High School
Fairmont, WV05.2016
Skills
- Assistant Manager Experience
- Guest Services
- Case Management
- Laundry
- Kitchen Experience
- Addiction counseling
- Crisis management
- Microsoft Word
- Cashiering
- Caregiving
- Food Preparation
- Cash Handling
- Active listening
- Cleaning Experience
- Food Handling
- Time Management
- Food Safety
- Working with people with disabilities
- Retail Sales
- Food Service
- Shift Management
- Customer Service
- Problem-solving
- Microsoft office
- Research
- Good Telephone Etiquette
- Multitasking
- Basic math
- First Aid/CPR
- Attention to detail
- Customer service
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
Certification
Driver's License, 08/01/23, 03/31/27
References
References available upon request.
Timeline
988 Suicide and Crisis Lifeline
08.2024 - Current
Shift Leader/Assistant Manager
Tudor's Biscuit World
06.2022 - 05.2024
In Home Caregiver
08.2020 - 11.2021
Housekeeping/Front Desk Clerk
Red Roof Inn
11.2015 - 03.2019
Sandwich Maker/Cashier
Subway
03.2013 - 07.2017
High school diploma -
East Fairmont High School
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