Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Wanshon

Westland,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Area Director

Benton LLC
Westland
12.2017 - Current
  • Ran stores all through COVID shutdown and brought our sales higher than they were before pandemic
  • Played a large role helping the company expand from 3 to 8 stores in 5 years
  • Recruited and onboarded 150+ employees
  • Proficient in Harri, Paycor, and Paychex systems.
  • Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
  • Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
  • Developed comprehensive training programs for employees to enhance skills development and career progression opportunities.
  • Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
  • Implemented efficient inventory management systems that reduced waste while ensuring optimal product availability at all times.
  • Improved customer satisfaction ratings by reinforcing a customer-centric approach within the area teams.

Customer Service Representative

Henry Ford Health Services
09.2016 - 09.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Worked with over 200 patients a day
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Worked in multiple settings including Internal Medicine, Radiology, and Gastro
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Efficient in the use of EPIC software

Education

Some College (No Degree) - Pre-nursing

Monroe County Community College
Monroe, MI

Some College (No Degree) - Nursing

Schoolcraft College
Livonia, MI

Skills

  • Multi-unit management
  • Operational Efficiency
  • Task Delegation
  • Customer Service Management
  • Effective leader
  • Decision-Making
  • Effective Communication

Timeline

Area Director

Benton LLC
12.2017 - Current

Customer Service Representative

Henry Ford Health Services
09.2016 - 09.2017

Some College (No Degree) - Pre-nursing

Monroe County Community College

Some College (No Degree) - Nursing

Schoolcraft College

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Alexandria Wanshon