Alexandria Washington
Tuscaloosa,AL
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Team Lead/Supervisor
Subway
08.2020 - Current
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Devised and implemented processes and procedures to streamline operations.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Solicited customer feedback to identify and improve on areas of weakness.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and implemented customer service policies to enhance satisfaction.
- Conducted routine inspections to check quality and compliance with established specifications.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Gathered, organized and input information into digital database.
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Achieved results by working with staff to meet established targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Office Assistant
Monkey See Money Doo Childcare Center
06.2013 - 10.2020
- Reviewed files, records and other documents to obtain information to respond to requests.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Coordinated and scheduled meetings and appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Maintained and updated office records, both digital and physical.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Associate of Arts - Social Psychology
Shelton State Community College
Tuscaloosa, AL05.2025
Skills
- Employee Presentations
- Sales Expertise
- Packaging and Sanitation
- Business Administration
- Training and Development
- Consulting Supervisors
- Leadership Development
- Leadership
- Market Growth
- Human Resources Leadership
- Financial Management
- Priority Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Team Lead/Supervisor
Subway
08.2020 - Current
Office Assistant
Monkey See Money Doo Childcare Center
06.2013 - 10.2020
Associate of Arts - Social Psychology
Shelton State Community College