Alexandria Webb
Reynoldsburg,OH
Summary
Over ten years of customer service experience as well as data entry office management and call center with collections knowledge. Demonstrates a clear understanding of computer skills in word, power point and excel. Lots of great communications skills both in person and over the phone. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Secretary
Columbus City Schools
Columbus, OH
02.2023 - Current
- Types letters, memoranda, records, reports and other documents from clear copy, rough draft, and other sources
- Classifies, sorts., and files carious data, records, and reports alphabetically and numerically
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Approves invoices for payment
- Processes payroll attendance reports
- Maintained organized filing system of paper and electronic documents.
- Provided administrative support to the Office Manager and other staff members.
Front End Support
Mastech Digital
Columbus, OH
02.2021 - 02.2022
- Update client accounts for persons who applied for PUA unemployment with Ohio
- Use the tools provided to upload documents and approve persons for unemployment
- Complete a certain number of accounts per day to assist in completing client profiles.
- Managed customer expectations by providing timely updates regarding resolution status of their requests.
- Maintained a database of customer tickets and responded promptly to inquiries from clients regarding their issues.
Online Customer Service Consultant
Gap INC
Groveport, OH
10.2019 - 12.2020
- Answer inbound calls from customers to resolve issues with order details and product information
- Help with billing and account reset inquiries using tools provided such as Sales Force and Microsoft Office
- Troubleshooting with customers and sending tickets for further customer resolutions.
- Provided support for website navigation and troubleshooting online orders.
- Suggested process improvements for better efficiency in providing quality customer service.
Key Holder (Manger)
Dollar General
Columbus, OH
05.2019 - 09.2019
- Maintained cleanliness of the store premises including dusting shelves, mopping floors and organizing displays.
- Tracked employee attendance records accurately in order to manage payroll costs efficiently.
- Conducted monthly inventory audits to ensure accurate stock records were kept up-to-date.
- Supervised the daily activities of all keyholders to ensure compliance with company policies and procedures.
- Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Tax Preparer
Jackson Hewitt
11.2018 - 04.2019
- Assist with and prepare tax returns for clients
- Recommend financial actions based on analyzing taxes
- Answer phone calls from customers about tax information and schedule appointments.
- Finalized and processed paperwork with local, state and federal government authorities.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
Education
Some College (No Degree) - Accounting
Columbus State Community College
Columbus, OH01-2026
High School Diploma -
Independence High School
06.2007
Skills
- Problem Solving skills
- Network troubleshooting
- Data entry skills
- Customer service
- Product Knowledge
- Organization skills
- Analyzing information
- Verbal communication
- Managing skills
- General consulting skills
- Multi-tasking
- Spreadsheet updating
- Microsoft Word proficiency
- Recordkeeping expertise
Activities
Work Readiness Apprenticeship, Impact Community Action, Columbus, Ohio, Completed 20 hours of Computer Literacy and navigation skills Acquired resume preparation as well as interview and job seeking techniques. Worked on time-driven projects in teams and individually.
References
References available upon request.
Timeline
Secretary
Columbus City Schools
02.2023 - Current
Front End Support
Mastech Digital
02.2021 - 02.2022
Online Customer Service Consultant
Gap INC
10.2019 - 12.2020
Key Holder (Manger)
Dollar General
05.2019 - 09.2019
Tax Preparer
Jackson Hewitt
11.2018 - 04.2019
Some College (No Degree) - Accounting
Columbus State Community College
High School Diploma -
Independence High School