Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandria West

Lexington,KY

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices.

Overview

12
12
years of professional experience

Work History

Bartender

Fishtank
03.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Kitchen Lead

Rolling Oven
02.2022 - 03.2023
  • Improved kitchen efficiency by streamlining food preparation processes and reducing waste.
  • Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
  • Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
  • Developed new menu items, incorporating seasonal ingredients and current food trends.
  • Increased employee productivity by providing ongoing training and performance feedback for kitchen staff members.
  • Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Evaluated supplier contracts periodically to ensure optimal product quality while maintaining cost-effective purchasing strategies.
  • Stocked and rotated food items according to expiration dates.
  • Maintained composure and work quality while under stress.
  • Followed food safety practices and sanitation guidelines.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Trained new staff on food preparation and safety procedures.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Cleaned and maintained work areas, equipment and utensils.
  • Lifted and carried heavy materials.
  • Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
  • Assisted in setting up and breaking down kitchen stations.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Counter Salesperson

Big Kahuna
04.2021 - 03.2022
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Boosted sales revenue through effective upselling and cross-selling techniques.
  • Assisted in maintaining a well-organized merchandise display for easy customer browsing.
  • Enhanced team productivity by sharing product knowledge and expertise with colleagues.
  • Streamlined the checkout process for customers, ensuring accurate transactions and prompt service.
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Managed inventory levels, conducting regular stock checks and placing orders as needed.
  • Collaborated with management to develop promotional strategies and special offers to drive sales growth.
  • Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Finalized sales by completing payments and required paperwork.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Answered telephone calls to offer information and promote business products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Assistant Kitchen Manager

Pies & Pints
12.2019 - 03.2021
  • Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
  • Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
  • Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
  • Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
  • Collaborated with head chef to develop seasonal menus, incorporating fresh, locally-sourced ingredients for unique dishes.
  • Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
  • Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
  • Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
  • Optimized food presentation techniques, enhancing visual appeal of dishes while maintaining consistent portion sizes.
  • Maintained detailed records of food costs, assisting management in making informed decisions regarding budgeting and pricing strategies.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
  • Implemented effective cross-training initiatives among staff members to improve overall versatility in fulfilling various roles as needed throughout service periods.
  • Participated in local culinary events showcasing restaurant''s offerings, helping increase visibility within the community and attract new clientele.
  • Assisted in developing special event menus tailored to meet client needs while adhering closely to predetermined budgets.
  • Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
  • Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw food preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Barback/Server

Lynaghs Irish Pub
07.2019 - 06.2020
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
  • Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
  • Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
  • Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
  • Contributed to increased sales by effectively upselling menu items when appropriate.
  • Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Promoted a safe environment for both patrons and employees through strict adherence to safety procedures and guidelines set forth by the establishment''s management team.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Greeted customers and provided friendly, knowledgeable service.
  • Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.

Server

Jean Farris Winery & Bistro
01.2019 - 12.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Pies & Pints
07.2017 - 11.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Assistant Store Manager

KFC
01.2012 - 05.2017
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

No Degree - History

Eastern Kentucky University
Richmond, KY

High School Diploma -

Mccreary Central High School
Stearns, KY
06.2014

Skills

  • Food Running
  • Food Service
  • Food Preparation
  • Health Codes Compliance
  • Suggestive Selling
  • Dining Room Management
  • Changing Beer Kegs
  • Knowledge of Craft and Microbrews
  • Patience and Tolerance
  • Cleanliness and Hygiene
  • Conflict Resolution
  • Culinary Experience
  • Handling Difficult Customers

Timeline

Bartender

Fishtank
03.2023 - Current

Kitchen Lead

Rolling Oven
02.2022 - 03.2023

Counter Salesperson

Big Kahuna
04.2021 - 03.2022

Assistant Kitchen Manager

Pies & Pints
12.2019 - 03.2021

Barback/Server

Lynaghs Irish Pub
07.2019 - 06.2020

Server

Jean Farris Winery & Bistro
01.2019 - 12.2019

Server

Pies & Pints
07.2017 - 11.2018

Assistant Store Manager

KFC
01.2012 - 05.2017

No Degree - History

Eastern Kentucky University

High School Diploma -

Mccreary Central High School

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Alexandria West