Alexandria West
Lexington,KY
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices.
Overview
12
12
years of professional experience
Work History
Bartender
Fishtank
Lexington, KY
03.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Kitchen Lead
Rolling Oven
Lexington, KY
02.2022 - 03.2023
- Improved kitchen efficiency by streamlining food preparation processes and reducing waste.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Developed new menu items, incorporating seasonal ingredients and current food trends.
- Increased employee productivity by providing ongoing training and performance feedback for kitchen staff members.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Evaluated supplier contracts periodically to ensure optimal product quality while maintaining cost-effective purchasing strategies.
- Stocked and rotated food items according to expiration dates.
- Maintained composure and work quality while under stress.
- Followed food safety practices and sanitation guidelines.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Trained new staff on food preparation and safety procedures.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Cleaned and maintained work areas, equipment and utensils.
- Lifted and carried heavy materials.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Counter Salesperson
Big Kahuna
Lexington, KY
04.2021 - 03.2022
- Increased customer satisfaction by providing personalized service and product recommendations.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Enhanced team productivity by sharing product knowledge and expertise with colleagues.
- Streamlined the checkout process for customers, ensuring accurate transactions and prompt service.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Collaborated with management to develop promotional strategies and special offers to drive sales growth.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Finalized sales by completing payments and required paperwork.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Assistant Kitchen Manager
Pies & Pints
Lexington, KY
12.2019 - 03.2021
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Collaborated with head chef to develop seasonal menus, incorporating fresh, locally-sourced ingredients for unique dishes.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Optimized food presentation techniques, enhancing visual appeal of dishes while maintaining consistent portion sizes.
- Maintained detailed records of food costs, assisting management in making informed decisions regarding budgeting and pricing strategies.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Implemented effective cross-training initiatives among staff members to improve overall versatility in fulfilling various roles as needed throughout service periods.
- Participated in local culinary events showcasing restaurant''s offerings, helping increase visibility within the community and attract new clientele.
- Assisted in developing special event menus tailored to meet client needs while adhering closely to predetermined budgets.
- Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
- Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
Barback/Server
Lynaghs Irish Pub
Lexington, KY
07.2019 - 06.2020
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
- Contributed to increased sales by effectively upselling menu items when appropriate.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Promoted a safe environment for both patrons and employees through strict adherence to safety procedures and guidelines set forth by the establishment''s management team.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Greeted customers and provided friendly, knowledgeable service.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
Server
Jean Farris Winery & Bistro
Lexington, KY
01.2019 - 12.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Pies & Pints
Lexington, KY
07.2017 - 11.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Assistant Store Manager
KFC
Whitley City, KY
01.2012 - 05.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
No Degree - History
Eastern Kentucky University
Richmond, KYHigh School Diploma -
Mccreary Central High School
Stearns, KY06.2014
Skills
- Food Running
- Food Service
- Food Preparation
- Health Codes Compliance
- Suggestive Selling
- Dining Room Management
- Changing Beer Kegs
- Knowledge of Craft and Microbrews
- Patience and Tolerance
- Cleanliness and Hygiene
- Conflict Resolution
- Culinary Experience
- Handling Difficult Customers
Timeline
Bartender
Fishtank
03.2023 - Current
Kitchen Lead
Rolling Oven
02.2022 - 03.2023
Counter Salesperson
Big Kahuna
04.2021 - 03.2022
Assistant Kitchen Manager
Pies & Pints
12.2019 - 03.2021
Barback/Server
Lynaghs Irish Pub
07.2019 - 06.2020
Server
Jean Farris Winery & Bistro
01.2019 - 12.2019
Server
Pies & Pints
07.2017 - 11.2018
Assistant Store Manager
KFC
01.2012 - 05.2017
No Degree - History
Eastern Kentucky University
High School Diploma -
Mccreary Central High School