Alexandria Whichelow
Sanford
Summary
Leadership trained Front Office Supervisor with scrupulous eye for detail and commitment to big-picture objectives. Adept at cultivating productive and proactive office culture with organized systems and modern processes. Proficient in software implementation and troubleshooting.
Overview
20
20
years of professional experience
Work History
Front Office Supervisor
AdventHealth Urology
02.2022 - Current
- Responsible for communicating effectively with all staff and providers regarding policies, procedures, forms, changes, and requirements
- Ensures all staff adheres to compliance regulations, FHMG policies and procedures particularly in the areas of data entry, insurance, licensing, timekeeping
- Monitors staff’s time and attendance and performs adjustments prior to payroll deadline
- Tracks and reports providers’ paid leave and continuing medical education according to contract
- Ensures employees are engaged, appreciated and encouraged by sharing survey data, creating action plans and making progress on the action plans
- Responsible for leading the staff to provide excellent patient experience; develop and implement initiatives to continuously enhance the patient experience.
Financial Counselor
AdventHealth
02.2020 - 02.2022
- OB/GYN
- Obtaining insurance verification/benefits/authorizations
- Working with a variety of insurance companies, understanding parameters for each
- Utilizing ICD and CPT coding
- Speaking to patients about their financial responsibilities to our practice for their healthcare per their insurance or lack thereof, creating individualized payment plans
- Aid in acclimating float staff to OBGYN scheduling guidelines, recognizing and prioritizing different levels of urgency
- Fill in answering phones, scheduling patients
- Assist with training new hires
- Maintaining lists of insurances the practice is/is not on par with
- Taking payments
- Record keeping
Medical Receptionist
AdventHealth OB/GYN
09.2018 - 02.2022
- Obtaining insurance verification/benefits
- Working with a variety of insurance companies, understanding parameters for each
- Answering phones, scheduling patients
- Taking payments
- Record keeping
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
Receptionist/Administrative Support
The Health Law Firm
09.2016 - 07.2017
- Maintain confidentiality, discretion, and adhere to all office guidelines
- (Adhered to all HIPAA guidelines)
- Being empathetic to customer needs and concerns, confirming customer understanding
- Flexible and adaptable to continuous change of intake priorities
- E-mail and correspondence responses
- Intake / pre-screening and interview of potential clients (20-50 daily inbound calls)
- Communicate and interact effectively and professionally with diverse populations.
ISO Coordinator
Nulook Capital
09.2014 - 12.2016
- Implemented new ISO partnerships/ ISO Relations
- Intake / pre-screening of potential clients (20-75 inbound calls- daily)
- Maintained ISO reports
- Corresponded directly with department leads, merchants, and ISO’s
- File scrubbing to ensure all deal flow met Nulook Capital qualifications
- Submitted brokerage agreements
- Executed preliminary qualifying lead questions and performed basic underwriting
Medical Receptionist/Front Desk
Glen Medical, Forest
01.2004 - 01.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Brokerage Assistant
Merchants Advance Express
01.2011 - 01.2014
- Submitted brokerage agreements
- Executed preliminary qualifying lead questions and performed basic underwriting
- Maintained ISO reports
- Corresponded directly with department leads, merchants, and ISO’s
- File scrubbing to ensure deal flow met all potential lenders criteria
Education
Associate of Science -
Nassau Community College
Garden City, NYSkills
- Microsoft Office
- Microsoft Office Suite
- Exceptional Customer Support
- Inquiry Response
- Organization and Planning
- Staff Management
- Conflict Management
- Front Office Management
Timeline
Front Office Supervisor
AdventHealth Urology
02.2022 - Current
Financial Counselor
AdventHealth
02.2020 - 02.2022
Medical Receptionist
AdventHealth OB/GYN
09.2018 - 02.2022
Receptionist/Administrative Support
The Health Law Firm
09.2016 - 07.2017
ISO Coordinator
Nulook Capital
09.2014 - 12.2016
Brokerage Assistant
Merchants Advance Express
01.2011 - 01.2014
Medical Receptionist/Front Desk
Glen Medical, Forest
01.2004 - 01.2016
Associate of Science -
Nassau Community College